Salesforce Helpdesk Engineer — Incident & Change Expert

Accenture

Manila

On-site

PHP 350,000 - 550,000

Full time

2 days ago

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Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components to maintain operational stability. You will create and execute Change Requests and update knowledge base articles to support troubleshooting efforts, collaborating with vendors and internal service management teams to analyze and resolve issues.

The role requires at least 2 years of Salesforce Helpdesk and Product Support experience, with strong incident and

Qualifications

Expert proficiency in Salesforce Helpdesk and Product Support.
Strong knowledge of incident and problem management processes within IT service operations.
Experience in creating and managing Requests for Change to ensure minimal disruption.
Ability to update and maintain knowledge base articles to support troubleshooting efforts.
Excellent communication skills to collaborate effectively with vendors and internal teams.

Responsibilities

Resolve incidents and problems across multiple business system components to maintain operational stability.
Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.