Tech Services Admin & CRM Coordinator

Microgenesis Business Systems; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A technology solutions provider in Mandaluyong is seeking a dedicated individual to assist in managing daily technical activities and schedules for engineers. Candidates should have a diploma and at least one year of experience in customer service or administrative roles. The responsibilities include effective communication with clients, tracking job requests, and managing warranty claims to enhance service efficiency.

Qualifications

• 1 year of experience as an Administrative Assistant or similar role required.
• Knowledge in managing customer service and support operations.
• Familiarity with tracking and monitoring warranty claims.

Responsibilities

• Manage and assign calls/job requests related to technical support.
• Update clients on the status of their requested support services.
• Facilitate preparation and filing of all relevant documents.
• Monitor status of post-sale support to ensure reasonable turnaround time.

Skills

Customer service

CRM management

Communication

Organization

Education

Diploma

Tools

CRM software

Job description

A technology solutions provider in Mandaluyong is seeking a dedicated individual to assist in managing daily technical activities and schedules for engineers. Candidates should have a diploma and at least one year of experience in customer service or administrative roles. The responsibilities include effective communication with clients, tracking job requests, and managing warranty claims to enhance service efficiency.