Service & Technical Support Coordinator

Powertech Asia Pacific Inc; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Medical Reimbursement

Performance Bonus

Annual Appraisal

Maternity & Paternity Leave

Job summary

A leading technical support company in Pasig is seeking a Service & Technical Support Coordinator to oversee daily service operations and provide technical support. This role involves managing client inquiries, coordinating repairs, and preparing quotations. The ideal candidate should have a Bachelor's degree, 5+ years of relevant experience, and proficiency in CAD software. The position offers competitive benefits including medical reimbursement and performance bonuses.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field preferred.
• Minimum of 5 years of relevant work experience in service coordination or technical support.
• Strong technical background in electrical equipment/generators is a plus.
• Experience in customer service preferred.
• Highly organized with attention to detail.

Responsibilities

• Respond promptly to client inquiries via Facebook, phone, and email.
• Provide technical assistance and coordinate repairs with the Service Center.
• Prepare accurate quotations and job orders for external services.
• Schedule and dispatch service technicians for repair tasks.
• Create CAD designs for generator placements.

Skills

Technical knowledge in electrical equipment

Proficiency in CAD software

Excellent communication skills

Ability to multitask

Strong work ethic

Education

Bachelor’s degree in Engineering or Business Administration

Tools

AutoCAD

Microsoft Office

Job description

A leading technical support company in Pasig is seeking a Service & Technical Support Coordinator to oversee daily service operations and provide technical support. This role involves managing client inquiries, coordinating repairs, and preparing quotations. The ideal candidate should have a Bachelor's degree, 5+ years of relevant experience, and proficiency in CAD software. The position offers competitive benefits including medical reimbursement and performance bonuses.