Tech Service Desk Specialist: Hardware & Software Support

Unisys; Mandaluyong, Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

Citynet in Mandaluyong City, Philippines is seeking a Tech Service Desk professional for full-time support. The role involves handling moderately complex incidents and service requests across hardware, software, client and COTS applications, with escalation to specialized teams as needed.

The candidate should have a High School Diploma or GED, with certification or an Associate degree preferred. Expected experience is 1–2 years in the area of responsibility.

Qualifications

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Job description

Citynet in Mandaluyong City, Philippines is seeking a Tech Service Desk professional for full-time support. The role involves handling moderately complex incidents and service requests across hardware, software, client and COTS applications, with escalation to specialized teams as needed.

The candidate should have a High School Diploma or GED, with certification or an Associate degree preferred. Expected experience is 1–2 years in the area of responsibility.