Tech Service Desk L1: Fast Issue Resolver & Support

Unisys; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Unisys is seeking a help desk professional to support hardware, software, and client applications. The role involves handling moderate complexity incidents and collaborating with L1 teams to resolve issues promptly.

Requirements include a High School Diploma or GED, with potential technical certification or an Associate Degree. Typically 1–2 years in related areas, with equal opportunity employment commitments across diverse groups.

Qualifications

• Experience in handling hardware, software, client and COTS applications.
• Strong problem-solving and analytical skills.
• Ability to escalate complex issues to other teams or vendors.

Responsibilities

• Answer moderately complex questions following guidelines and using experience-based judgment.
• Assist L1 agents with day-to-day questions related to client incidents and requests.
• Escalate complex problems to resolver teams or vendors.
• Provide ongoing support to ensure timely incident resolution.

Skills

Hardware support

Software support

Network administration

User administration

Education

High School Diploma or GED

Technical certification/Associate Degree

Job description

Unisys is seeking a help desk professional to support hardware, software, and client applications. The role involves handling moderate complexity incidents and collaborating with L1 teams to resolve issues promptly.

Requirements include a High School Diploma or GED, with potential technical certification or an Associate Degree. Typically 1–2 years in related areas, with equal opportunity employment commitments across diverse groups.