Tech Svc Desk - L1

Unisys; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Unisys is seeking a help desk professional to support hardware, software, and client applications. The role involves handling moderate complexity incidents and collaborating with L1 teams to resolve issues promptly.

Requirements include a High School Diploma or GED, with potential technical certification or an Associate Degree. Typically 1–2 years in related areas, with equal opportunity employment commitments across diverse groups.

Qualifications

• Experience in handling hardware, software, client and COTS applications.
• Strong problem-solving and analytical skills.
• Ability to escalate complex issues to other teams or vendors.

Responsibilities

• Answer moderately complex questions following guidelines and using experience-based judgment.
• Assist L1 agents with day-to-day questions related to client incidents and requests.
• Escalate complex problems to resolver teams or vendors.
• Provide ongoing support to ensure timely incident resolution.

Skills

Hardware support

Software support

Network administration

User administration

Education

High School Diploma or GED

Technical certification/Associate Degree

Job description

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

High School Diploma or GED required.

May require technical certification or Associate Degree.

Generally, 1-2years’ experience in area of responsibility.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity