Service Desk Analyst I: IT Support & Incident Resolution

Unisys; Mandaluyong; On-site; PHP 260,000 - 380,000; Full time

Job summary

Unisys is a global technology solutions company delivering software, cloud, AI, and enterprise computing services. This role focuses on assisting with moderately complex incidents, supporting hardware and software, and guiding L1 staff.

The successful candidate typically has a High School Diploma or GED, may hold an Associate Degree or technical certification, and usually 1-2 years of relevant experience. Unisys is an equal opportunity employer, committed to diversity and inclusion.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years’ experience in area of responsibility.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Associate Degree

Technical certification

Job description

Unisys is a global technology solutions company delivering software, cloud, AI, and enterprise computing services. This role focuses on assisting with moderately complex incidents, supporting hardware and software, and guiding L1 staff.

The successful candidate typically has a High School Diploma or GED, may hold an Associate Degree or technical certification, and usually 1-2 years of relevant experience. Unisys is an equal opportunity employer, committed to diversity and inclusion.