IT Support Leader — AI-Driven Automation & Insights

51Talk Philippines; Pasig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading education technology firm is looking for a Technical Support Supervisor located in Pasig. The role involves supervising a technical support team, ensuring efficient issue resolution, and providing advanced troubleshooting for educational technology systems. Candidates should have a Bachelor's degree in IT or Computer Science and at least 5 years of experience in technical support with strong leadership skills. This position offers an opportunity to enhance support efficiency using AI and automation.

Qualifications

• At least 5 years experience in technical support or IT operations.
• Minimum 3 years in a supervisory or team leadership role.

Responsibilities

• Supervise the technical support team for effective problem resolution.
• Monitor service requests and ensure timely issue resolution.
• Provide advanced troubleshooting for hardware and software problems.
• Assist in developing procedures to enhance support workflows.
• Analysis of support metrics and preparation of detailed reports.

Skills

Computer troubleshooting

Customer service orientation

Data analysis

Problem-solving

Leadership

Education

Bachelor’s Degree in Information Technology or Computer Science

Tools

Windows operating systems

AI tools

Job description

A leading education technology firm is looking for a Technical Support Supervisor located in Pasig. The role involves supervising a technical support team, ensuring efficient issue resolution, and providing advanced troubleshooting for educational technology systems. Candidates should have a Bachelor's degree in IT or Computer Science and at least 5 years of experience in technical support with strong leadership skills. This position offers an opportunity to enhance support efficiency using AI and automation.