Remote IT Team Lead — AI, Automation & Support Ops

51Talk Philippines; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading online education platform based in the Philippines is seeking an experienced IT Supervisor to oversee technical support operations. The role requires at least 5 years of IT experience, including 3 years in leadership. Responsibilities include guiding a support team, conducting troubleshooting, and coordinating improvements. Strong skills in data analysis, communication, and customer service are essential. This full-time position is on-site in Pasig, offering opportunities for growth in a dynamic environment.

Qualifications

• At least 5 years of experience in technical support or IT operations.
• Minimum 3 years in a supervisory or team leadership role.

Responsibilities

• Supervise and guide the technical support team.
• Monitor service requests for timely issue resolution.
• Conduct coaching and performance monitoring of support personnel.
• Assist in developing standard procedures for support workflows.
• Provide advanced troubleshooting for computer systems.
• Handle escalated technical concerns.
• Assist with basic network connectivity issues.

Skills

Advanced knowledge of computer troubleshooting and Windows operating systems

Basic understanding of networking concepts and topology

Experience with AI tools, automation, or system development

Strong data analysis and reporting skills

Strong leadership and team coordination skills

Excellent communication and customer service orientation

Problem-solving and organizational skills

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Job description

A leading online education platform based in the Philippines is seeking an experienced IT Supervisor to oversee technical support operations. The role requires at least 5 years of IT experience, including 3 years in leadership. Responsibilities include guiding a support team, conducting troubleshooting, and coordinating improvements. Strong skills in data analysis, communication, and customer service are essential. This full-time position is on-site in Pasig, offering opportunities for growth in a dynamic environment.