Technical Support Specialist - Consumer Electronics

Nityo Infotech Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology solutions company is seeking a Technical Support Representative located in the Metro Manila area. You will provide expert support for consumer and mobile electronics, diagnosing issues and guiding users to solutions. A High School Diploma is required, while a Bachelor's degree in IT is preferable. Strong problem-solving and communication skills in English are essential. Experience in a BPO environment is a plus. This role emphasizes customer satisfaction and continuous learning.

Qualifications

• High level of technical knowledge or ability to support electronics products.
• Prior experience with Service Desk or Ticketing System.
• Exceptional problem-solving and analytical skills.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation.

Responsibilities

• Provide expert technical support for consumer and mobile electronics.
• Diagnose and resolve hardware, software, and connectivity issues.
• Guide customers through solutions clearly.
• Utilize and maintain a service desk system for tracking activities.
• Escalate unresolved issues to senior support teams.
• Maintain high customer satisfaction through empathetic communication.

Skills

Technical Knowledge

Problem-Solving Skills

Customer Service Orientation

Analytical Skills

Communication Skills

Education

High School Diploma or equivalent

Bachelor's degree in IT or related field

Tools

Service Desk/Ticketing System

Job description

A leading technology solutions company is seeking a Technical Support Representative located in the Metro Manila area. You will provide expert support for consumer and mobile electronics, diagnosing issues and guiding users to solutions. A High School Diploma is required, while a Bachelor's degree in IT is preferable. Strong problem-solving and communication skills in English are essential. Experience in a BPO environment is a plus. This role emphasizes customer satisfaction and continuous learning.