Team Manager for Operations

LanguageLine Solutions; Philippines; On-site; PHP 781,000 - 1,339,000; Full time

Job summary

PSG Global Solutions, INC (a Teleperformance company) seeks a Team Manager for Operations to lead a high performing team supporting a U.S.-based Healthcare client. You will drive performance, ensure operational excellence, manage stakeholder relationships, and develop employees in a fast-paced environment.

This role oversees 15+ FTEs, monitors KPIs, provides coaching, and collaborates with cross-functional teams to meet client objectives.

Qualifications

• 3-5 years of people leadership experience in fast-paced BPO.
• Experience managing teams of 15+ employees.
• Experience supporting U.S.-based clients or global operations is a strong advantage.
• Healthcare staffing, recruitment operations, or EOR industry experience is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven ability to coach, develop, and improve team performance.
• Excellent communication, client management, and stakeholder management skills.
• Amenable to Hybrid work-setup (3 days onsite/week) - MAKATI.

Responsibilities

• Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.
• Monitor team KPIs and operational metrics, identifying trends and implementing action plans.
• Provide coaching, feedback, and performance management to support employee growth and success.
• Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.
• Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.
• Identify and implement process improvements to enhance efficiency, service quality, and team performance.
• Partner with cross-functional teams to support U.S.-based clients and business objectives.

Skills

People leadership

Analytical skills

Stakeholder management

Coaching & development

Communication

Job description

Privacy Notice We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

About the Role

We are on the lookout for our next Team Manager, for Operations to lead a high performing team supporting a U.S.-based Healthcare client. This role is responsible for driving team performance, ensuring operational excellence, managing stakeholder relationships, and developing employees in a fast-paced environment.

Key Responsibilities

• Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.
• Monitor team KPIs and operational metrics, identifying trends and implementing action plans.
• Provide coaching, feedback, and performance management to support employee growth and success.
• Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.
• Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.
• Identify and implement process improvements to enhance efficiency, service quality, and team performance.
• Partner with cross-functional teams to support U.S.-based clients and business objectives.

Profile Requirements

• 3-5 years of people leadership experience in fast-paced BPO environment.
• Proven experience managing teams of 15+ employees.
• BPO experience preferred.
• Experience supporting U.S.-based clients or global operations is a strong advantage.
• Healthcare staffing, recruitment operations, or EOR industry experience is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven ability to coach, develop, and improve team performance.
• Excellent communication, client management, and stakeholder management skills.
• Amenable to Hybrid work-setup (3 days onsite/week) - MAKATI.
• Amenable to work on a shifting night shift schedule (start as early as 7:00 PM, latest 12:00 AM).

Preferred Qualifications

• Experience in workforce solutions, recruitment, staffing, or healthcare support industries.
• Previous exposure to healthcare staffing, contingent workforce management, recruitment operations, or Employer of Record (EOR) environments is highly advantageous.
• Experience managing client-facing operational teams with a focus on service delivery and performance management.

What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants.

If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously.

You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values Report online: tp.integrityline.com Philippines toll-free hotline: [phone].

Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.