Team Manager for Operations

PSG Global Solutions; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

PSG Global Solutions, INC in Makati is seeking a Team Manager, Operations to lead a high-performing team supporting a U.S.-based healthcare client. You will drive performance, oversee service delivery, and foster strong client relations in a fast-paced environment.

Responsibilities include coaching, KPI tracking, and cross-functional collaboration to meet business objectives while ensuring quality and compliance in daily operations.

Qualifications

• 3-5 years of people leadership experience in fast-paced BPO environment.
• Proven experience managing teams of 15+ employees.
• BPO experience preferred.
• Experience supporting U.S.-based clients or global operations is a strong advantage.
• Healthcare staffing, recruitment operations, or EOR industry experience is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven ability to coach, develop, and improve team performance.
• Excellent communication, client management, and stakeholder management skills.

Responsibilities

• Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.
• Monitor team KPIs and operational metrics, identifying trends and implementing action plans.
• Provide coaching, feedback, and performance management to support employee growth and success.
• Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.
• Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.
• Identify and implement process improvements to enhance efficiency, service quality, and team performance.
• Partner with cross-functional teams to support U.S.-based clients and business objectives.

Skills

People leadership

Team management

BPO experience

US clients

Analytical skills

Communication

Stakeholder management

Job description

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

Job Description:

About the Role

We areon the lookout forour nextTeam Manager, for Operationsto lead a high performing team supporting a U.S.-based Healthcare client. This roleis responsible fordriving team performance, ensuring operational excellence, managing stakeholder relationships, and developing employees in a fast-paced environment.

Key Responsibilities

• Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.
• Monitor team KPIs and operational metrics, identifying trends and implementing action plans.
• Provide coaching, feedback, and performance management to support employee growth and success.
• Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.
• Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.
• Identify and implement process improvements to enhance efficiency, service quality, and team performance.
• Partner with cross-functional teams to support U.S.-based clients and business objectives.

Profile Requirements

• 3-5 years of people leadership experience in fast-paced BPO environment.
• Proven experience managing teams of 15+ employees.
• BPO experience preferred.
• Experience supporting U.S.-based clients or global operations is a strong advantage.
• Healthcare staffing, recruitment operations, or EOR industry experience is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven ability to coach, develop, and improve team performance.
• Excellent communication, client management, and stakeholder management skills.

• Amenable to Hybrid work-setup (3 days onsite/week) - MAKATI
• Amenable to work on a shifting night shift schedule (start as early as 7:00PM, latest 12:00 AM)

Preferred Qualifications

• Experience in workforce solutions, recruitment, staffing, or healthcare support industries.
• Previousexposure to healthcare staffing, contingent workforce management, recruitment operations, or Employer of Record (EOR) environments is highly advantageous.
• Experience managing client-facing operational teams with a focus on service delivery and performance management.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?