Team Leader | Local Telco

SSG; Pasig; Presencial; PHP 305.000 - 365.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Incentive

Competitive compensation

Career growth opportunities

Vibrant and inclusive workplace

Descripción de la vacante

Support Services Group in Pasig City is seeking a Team Leader to drive agent productivity and service quality. You will oversee coaching, performance reviews, and attendance while aligning team output with client goals.

The role emphasizes strong communication, team leadership, and effective problem-solving in a fast-paced BPO environment. Competitive incentives and a dynamic workplace culture accompany the base role.

Formación

• Minimum 1–2 years of leadership experience in the BPO industry, preferably Telco.
• Strong communication and presentation skills.
• Proficiency in MS Office, especially PowerPoint and Excel.
• Team player with strong communication, presentation, and task management skills.

Responsabilidades

• Assess, measure, and enhance agent productivity for client service delivery and revenue generation.
• Lead productivity reviews and implement coaching and performance improvement plans.
• Train and motivate agents to deliver high-quality work within timelines.
• Evaluate performance and coach agents to meet targets.
• Manage daily attendance to maintain operational efficiency.
• Maintain clear communications across all levels of staff.

Conocimientos

Communication skills

Team player

Task management

Analytical mindset

Herramientas

PowerPoint

Excel

Descripción del empleo

Account: Local Telco Campaign
Location: Pasig City
Salary: ₱30,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives!

About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:

• Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
• Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
• Training and motivating agents to consistently deliver high-quality work within set timelines.
• Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
• Managing the daily attendance of assigned agents to maintain operational efficiency.
• Maintaining regular and effective communication with employees at all levels.
• Creating a positive work environment that fosters good morale, quality work, and high productivity.
• Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
• Keeping the team aligned with company and client goals and results.
• Taking direct responsibility for decisions made and being answerable for team productivity performance.
• Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.

About You

We are seeking candidates with the following qualifications:

• Must have at least 1 -2 years of prior experience in a leadership role in the BPO industry; preferably Telco background
• Good communications skills
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• A team player with strong communication, presentation, and task management skills.
• Working knowledge in productivity analysis, customer/client service, and problem-solving.
• Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.

Perks that Await You:

• Performance Incentive
• Competitive compensation package. #BetterWithSSG
• Exciting career growth opportunities.
• A vibrant and inclusive workplace culture.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.