Team Leader Quote to Book

City of Shakopee, MN; Hinoba-an; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Medical insurance plans

Flexible time off

Job summary

Emerson in Mandaluyong City, Philippines, seeks a Team Leader for Quote-to-Book to grow careers while leading a Customer Care Team supporting the Australia New Zealand region. Drive performance, develop team members, and improve service levels to meet key metrics.

Responsibilities include managing teams to meet targets, supporting continuous improvement, handling escalations, and planning team activities to boost engagement. The role requires a Bachelor’s degree and leadership experience.

Qualifications

• Bachelor’s degree in Business-related or Engineering-related field.
• At least 1 year of progressive leadership experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills, attention to detail, and the ability to manage work in a fast-paced environment.

Responsibilities

• Manage teams and ensure that performance targets are met or exceeded and proactively communicate with stakeholders’ updates.
• Support projects related to continuous improvement and other ad hoc tasks to support strategic priorities.
• Handle escalations and ensure that customer requests and concerns are addressed promptly.
• Develop individual contributors to enable growth and explore career opportunities within Emerson.
• Plan, organize, and coordinate team activities to increase engagement and drive morale.

Skills

Leadership

Communication

MS Office

Organizational skills

Education

Bachelor's degree in Business or Engineering

Tools

Reporting applications

Job description

If you are a Team Leader, Quote to Book looking for an opportunity to grow your career, this gives you the chance to lead a Customer Care Team supporting Quote-to-Book of Isolation Valves for the Australia New Zealand region. You will be driving performance and developing team members, that will help us grow the business. You will also assist the Supervisor and Operations Manager in improving service level, productivity, and efficiency to help achieve key business metrics.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Manage teams and ensure that performance targets are met or exceeded and proactively communicate with various stakeholders’ critical updates that could impact on the business.
• Support projects related to continuous improvement and other ad hoc tasks to support the strategic priorities of the business.
• Handle escalations and ensure that customer requests and concerns are addressed in a timely manner.
• Develop individual contributors to ensure they can maximize their talents and fully explore career opportunities within Emerson.
• Plan, organize, and coordinate team activities that will increase engagement and drive morale.

Who You Are:

You plan and prioritize work effectively by breaking down objectives into clear initiatives aligned with broader organizational goals. You act in fast‑changing situations while maintaining a positive and resilient approach. You ask the right questions, evaluate options, and balance risks and benefits when recommending solutions. You build strong relationships across teams, functions, and locations, using collaboration to achieve shared objectives. You learn quickly in new situations and deliver solutions that meet or exceed customer expectations.

For This Role, You Will Need:

• Bachelor’s degree in Business-related or Engineering-related field.
• At least 1 year of progressive leadership experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills, attention to detail, and the ability to manage work in a fast‑paced environment.

Preferred Qualifications that Set You Apart:

• Knowledge of other reporting applications is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

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