Team Leader Engineering Proposals

National Instruments Philippines Inc.; Mandaluyong; On-site; PHP 480,000 - 720,000; Full time

Job summary

Emerson in Mandaluyong City, Philippines, is looking for a Team Leader to head the Quote-to-Book Customer Care Team for the Australia–New Zealand region.

You will drive performance, develop team members, and support the Supervisor and Operations Manager to improve service levels, productivity, and efficiency in line with key business metrics.

This is a hands-on leadership role requiring clear communication, strategic planning, and a passion for customer satisfaction.

Qualifications

• Bachelor’s degree in Business- or Engineering-related field.
• At least 1 year of progressive leadership experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and ability to work in a fast-paced environment.

Responsibilities

• Manage teams and ensure performance targets are met or exceeded.
• Support continuous improvement projects and ad hoc tasks.
• Handle escalations and ensure timely responses to customer requests.
• Develop individual contributors and career growth opportunities.
• Plan and coordinate team activities to boost engagement and morale.

Skills

Leadership

Team management

Communication skills

Microsoft Office

Organizational skills

Education

Bachelor’s degree in Business- or Engineering-related field

Tools

Microsoft Office

Job description

If you are a Team Leader, Quote to Booklooking for an opportunity to grow your career, this gives you the chance to lead a Customer Care Team supporting Quote-to-Book of Isolation Valves for the Australia New Zealand region. You will be driving performance and developing team members, that will help us grow the business. You will also assist the Supervisor and Operations Manager in improving service level, productivity, and efficiency to help achieve key business metrics.

If this sounds like a perfect fit for you, join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Manage teams and ensure that performance targets are met or exceeded and proactively communicate with various stakeholders’ critical updates that could impact on the business.
• Support projects related to continuous improvement and other ad hoc tasks to support the strategic priorities of the business.
• Handle escalations and ensure that customer requests and concerns are addressed in a timely manner.
• Develop individual contributors to ensure they can maximize their talents and fully explore career opportunities within Emerson.
• Plan, organize, and coordinate team activities that will increase engagement and drive morale.

Who You Are:

You plan and prioritize work effectively by breaking down objectives into clear initiatives aligned with broader organizational goals. You act in fast‑changing situations while maintaining a positive and resilient approach. You ask the right questions, evaluate options, and balance risks and benefits when recommending solutions. You build strong relationships across teams, functions, and locations, using collaboration to achieve shared objectives. You learn quickly in new situations and deliver solutions that meet or exceed customer expectations.

For This Role, You Will Need:

• Bachelor’s degree in Business-related or Engineering-related field.
• At least 1 year of progressive leadership experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills, attention to detail, and the ability to manage work in a fast‑paced environment.

Preferred Qualifications that Set You Apart:

• Knowledge of other reporting applications is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

#LI-NB1

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: @emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!