Team Leader(Pooling)

Virtual Staffing Solutions

Cebu City

On-site

PHP 420,000 - 600,000

Full time

4 days ago

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Job summary

Virtual Staffing Solutions in Cebu City, Philippines is seeking a Team Leader to supervise daily operations, guide the team toward targets, and coach for performance and skill development.

The role emphasizes improving retention, KPI attainment, and customer service quality, with preference for healthcare account experience.

Qualifications

2+ years of experience as a Team Leader in the BPO industry.
Excellent communication and leadership skills.
Ability to manage retention and attrition.
Ability to drive and meet account-specific KPIs.
Healthcare account experience is preferred.

Responsibilities

Manage day-to-day activities of the team.
Coach for performance and behavior; motivate to achieve goals.
Develop timelines and delegate tasks to meet targets.
Conduct training to maximize team potential.
Empower members with product knowledge and communication skills.

Skills

Team Leadership

Communication skills

Retention & Attrition management

KPI management

Healthcare account experience

Job description

1 - 3 Years

REGULAR

Job Description

Leads daily operations, drives team performance, and coaches members to achieve targets and improve skills.

Key Responsibilities

Managing the day-to-day activities of the team.
Coaching for performance and behavior. Motivating the team to achieve organizational goals .
Developing and implementing a timeline to achieve targets. Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Skills, Knowledge & Expertise