Team Leader

Virtual Staffing Solutions; Cebu City; On-site; PHP 335,000 - 670,000; Full time

Job summary

Virtual Staffing Solutions in Cebu City is seeking an experienced Team Leader to drive daily operations, coach for performance, and guide the team toward targets while enhancing skills.

The role focuses on managing day-to-day activities, delegating tasks, conducting trainings, and ensuring high motivation and strong account KPI achievement in a probationary capacity.

Qualifications

• Minimum of 2 years' experience as a Team Leader in the BPO Industry.
• Excellent Communication and Leadership skills.
• Can Manage Retention and Attrition
• Can drive and meet account specific KPI's
• Preferably with Healthcare account experience

Responsibilities

• Managing the day-to-day activities of the team.
• Coaching for performance and behavior. Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets. Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills

Skills

Team Leadership

Communication

Coaching

KPI Management

Retention & Attrition

Job description

5 - 7 Years

PROBATIONARY

Job Description

Leads daily operations, drives team performance, and coaches members to achieve targets and improve skills.

Key Responsibilities

• Managing the day-to-day activities of the team.
• Coaching for performance and behavior. Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets. Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Skills, Knowledge & Expertise

• Minimum of 2 years' experience as a Team Leader in the BPO Industry
• Excellent Communication and Leadership skills.
• Can Manage Retention and Attrition
• Can drive and meet account specific KPI's
• Preferably with Healthcare account experience

Job Snapshot

Updated Date

May 21 2026

Department

Ceb-Cbg Operations

Location