Team Leader (On-site, San Fernando Pampang)

Jatro BPO; San Fernando; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO coverage

Government-mandated benefits

Performance-based incentives

Competitive salary

Collaborative work environment

Job summary

Jatro BPO in the Philippines seeks a capable Team Leader to oversee daily team operations, monitor performance, and ensure productivity, quality, and client satisfaction targets.

You will lead, coach, and mentor team members, manage schedules and training, handle account coverage, and collaborate across departments to drive continuous improvement and effective account management.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Strong communication, interpersonal, and leadership potential.
• Previous experience in leadership, mentoring, coaching, or organizational involvement is an advantage.
• Good analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office, Google Workspace, and other relevant business applications.
• Willingness to learn, adapt, and perform effectively in a fast-paced environment.
• Strong organizational skills, initiative, and commitment to professional development.

Responsibilities

• Oversee daily team operations, task assignments, schedules, account coverage, and overall workflow to ensure operational efficiency.
• Monitor team performance through scorecards and KPIs, including productivity, quality, and client satisfaction, and prepare regular performance reports for management.
• Conduct team meetings, performance evaluations, quality audits, and provide coaching, training, and mentorship to support employee development.
• Handle calls, manage assigned accounts, assist with account coverage during team members' absences, and address operational concerns and escalations.
• Maintain team records, including leave monitoring, task documentation, performance records, and ensure clear communication across departments.
• Promote a positive and productive work environment, address team conflicts, implement disciplinary actions when necessary, and facilitate cross-training initiatives.
• Oversee employee and trainee turnover procedures, verify required documentation, ensure proper account transitions, and actively participate in leadership development programs.

Skills

Leadership potential

Communication skills

Analytical abilities

Problem solving

Organizational skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

Job description

Job Summary

The Team Leader is responsible for overseeing daily team operations, monitoring performance, and ensuring the achievement of productivity, quality, and client satisfaction targets. This role provides leadership, coaching, and operational support to team members while ensuring efficient account management, compliance with company procedures, and continuous team development.

Key Duties and Responsibilities

• Oversee daily team operations, task assignments, schedules, account coverage, and overall workflow to ensure operational efficiency.

• Monitor team performance through scorecards and KPIs, including productivity, quality, and client satisfaction, and prepare regular performance reports for management.

• Conduct team meetings, performance evaluations, quality audits, and provide coaching, training, and mentorship to support employee development.

• Handle calls, manage assigned accounts, assist with account coverage during team members' absences, and address operational concerns and escalations.

• Maintain team records, including leave monitoring, task documentation, performance records, and ensure clear communication across departments.

• Promote a positive and productive work environment, address team conflicts, implement disciplinary actions when necessary, and facilitate cross-training initiatives.

• Oversee employee and trainee turnover procedures, verify required documentation, ensure proper account transitions, and actively participate in leadership development programs.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.

• Strong communication, interpersonal, and leadership potential.

• Previous experience in leadership, mentoring, coaching, or organizational involvement is an advantage.

• Good analytical, problem-solving, and decision-making abilities.

• Proficient in Microsoft Office, Google Workspace, and other relevant business applications.

• Willingness to learn, adapt, and perform effectively in a fast-paced environment.

• Strong organizational skills, initiative, and commitment to professional development.

What We Offer

• Structured training and guidance from experienced professionals.

• Opportunities for career advancement within Jatro BPO.

• Practical exposure to Australian strata and property management operations.

• Competitive salary and government-mandated benefits.

• Health Maintenance Organization (HMO) coverage.

• Performance-based incentives.

• A collaborative and supportive work environment.

Why Join Jatro BPO?

• Competitive Compensation

• Performance Incentives

• Work-Life Balance

• Professional Development and Career Advancement

• Positive and Collaborative Workplace Culture