Team Lead / Operations Team Lead

Virtual Champs Global; General Santos; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Free coffee and snacks

Paid leave

Permanent employment

Every-other-Friday paydays

Job summary

Virtual Champs Global is seeking a Team Lead / Operations Team Lead for their office in General Santos City. The position requires prior BPO experience and strong organizational and communication skills.

Your responsibilities will include monitoring timekeeping, managing communications, overseeing performance reporting, and supporting training and onboarding. The ideal candidate is detail-oriented and capable of multitasking.

Qualifications

• Willing to work or relocate in General Santos City.
• Prior experience in a small to medium-sized BPO company.
• BPO experience required.

Responsibilities

• Monitor timekeeping and attendance.
• Manage Skype, calendar, and email communications.
• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests.
• Review and maintain campaign trackers and performance dashboards.
• Monitor dialers, system access, and subscription renewals.
• Conduct end-of-day (EOD) monitoring for representatives.
• Prepare daily productivity, performance, and issue reports.
• Perform appointment quality checks (QC).
• Screen candidates and create recruitment requests/orders.
• Assist with client kickoffs, training, and onboarding preparations.
• Support performance evaluations, KPI analysis, coaching, and PIP implementation.
• Track invoice payments and billing status.
• Generate reports as required by management.

Skills

Organizational skills

Multitasking skills

Communication skills

Detail-oriented

Reporting abilities

Analytical abilities

Job description

Position: Team Lead / Operations Team Lead
Schedule: Monday to Friday | 9:00 PM to 6:00 AM
Setup: Onsite | Tiongson Street, Lagao, GSC

Job Responsibilities

• Monitor timekeeping and attendance

• Manage Skype, calendar, and email communications

• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests

• Review and maintain campaign trackers and performance dashboards

• Monitor dialers, system access, and subscription renewals

• Conduct end‑of‑day (EOD) monitoring for representatives

• Prepare daily productivity, performance, and issue reports

• Perform appointment quality checks (QC)

• Screen candidates and create recruitment requests/orders

• Assist with client kickoffs, training, and onboarding preparations

• Support performance evaluations, KPI analysis, coaching, and PIP implementation

• Track invoice payments and billing status

• Generate reports as required by management

Qualifications

• Willing to work or relocate in General Santos City

• Prior experience in a small to medium‑sized BPO company

• BPO experience required

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Highly detail‑oriented with strong reporting and analytical abilities

At Virtual Champs Global, we are committed to creating a supportive, collaborative, and growth-oriented workplace where every team member feels valued. We offer opportunities to work with international clients, develop new skills, and grow professionally. Our employees also enjoy reliable every-other-Friday paydays and a range of valuable benefits.

Perks and Benefits:

• HMO coverage

• Free coffee and snacks at the office

• Paid leave

• Permanent employment status

• Consistent and timely every-other-Friday paydays