Team Leader – HR Data Management | BGC | Hybrid

Private Advertiser

Taguig

Hybrid

PHP 1,004,000 - 1,339,000

Full time

3 days ago

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Benefits offered by this job

Sign-on Bonus

Day 1 HMO

1 Free Dependent

Group Life Insurance

Leave Credits

Anniversary Bonus

13th Month Pay

Holiday Pay

Overtime Pay

Night Differential

Equipment provided

Job summary

Private Advertiser is seeking a Team Leader – HR Data Management to oversee the daily HR shared services, focusing on employee lifecycle, onboarding, HRIS/data management, and offboarding processes. The role requires strong people leadership and stakeholder management in a global context.

You will lead a team in a hybrid setup at BGC, ensuring SLA achievement, driving process improvements, and developing training plans while safeguarding confidential HR data.

Qualifications

Bachelor's degree in Human Resource Management, Psychology, or a related field.
At least 3 years of experience in people management, HR management, and HR operations.
Experience with end-to-end employee lifecycle, ticket/case management, and shared services.
Direct handling of international candidates and global/shared services exposure.
Experience leading a team in a global/shared services environment.
Strong knowledge of talent, onboarding, and employee lifecycle data management.
Hands-on experience with ATS, HRIS, ERP, databases, and reporting tools.
Knowledge of SLA metrics and stakeholder management.
Experience in fast-paced, growing/startup environments.
Willingness to support CET/AEST schedules.

Responsibilities

Lead daily operations covering talent, onboarding, employee lifecycle, and HR data management.
Manage case management, request distribution, assessment, and resolution.
Ensure accuracy, quality, and efficiency of team deliverables.
Serve as SME and escalation point for complex HR processes.
Manage team utilization, work planning, task allocation, and completion.
Monitor SLA, quality, productivity, and process metrics.
Prepare operational and status reports.
Support training plans for new/existing processes.
Contribute to SOPs, process documentation, and tools.
Identify and implement process and continuous improvement initiatives.
Perform HR, onboarding, talent, and data management tasks as needed.
Lead and promote a culture of teamwork, innovation, and customer service.
Coach and support team members in daily operations and performance.
Set and discuss performance objectives aligned with OKRs.
Monitor team progress, accuracy, and performance against metrics.
Provide technical guidance and support on complex HR processes.
Identify development opportunities and implement development plans.
Conduct periodic performance appraisals and follow-ups.
Support hiring and building team competency.

Skills

People management

HR operations

Employee lifecycle

Ticket/case management

International candidates

Shared services

Education

Bachelor's degree in Human Resource Management or related field

Tools

ATS

HRIS

ERP

Databases

Reporting tools

Job description

Team Leader – HR Data Management | BGC | Hybrid

Location: Inoza Tower, 40th Street, BGC, Taguig City
Work Setup: Hybrid – 3 Days RTO / 2 Days WFH
Employment Type: Full-Time

Job Summary

We are looking for a Team Leader – HR Data Management to lead the daily operations and service delivery of an HR shared services function, with a strong focus on employee lifecycle, talent and onboarding, HRIS/data management, and offboarding processes.

The role will oversee team performance, workload distribution, service quality, SLA achievement, process improvement, and stakeholder management while ensuring accurate, efficient, and confidential HR data administration.

The ideal candidate has strong people management, HR operations, HRIS/ATS, employee lifecycle, and shared services experience, preferably supporting global stakeholders.

Key Responsibilities

Service Delivery & HR Operations

Lead daily operations covering talent, onboarding, employee lifecycle, and HR data management.
Manage case management, request distribution, assessment, and resolution.
Ensure accuracy, quality, and efficiency of team deliverables.
Serve as a Subject Matter Expert (SME) and escalation point for complex process-related concerns.
Manage team utilization, work planning, task allocation, and completion.
Monitor SLA, quality, productivity, and process efficiency metrics.
Prepare and coordinate operational and status reports.
Support the development and delivery of training plans for new and existing processes.
Contribute to the creation, updating, and distribution of SOPs, process documentation, and tools.
Identify and implement process and continuous improvement initiatives.
Perform individual and ad hoc HR, onboarding, talent, and data management tasks as needed.

Leadership & People Management

Lead and promote a culture of teamwork, innovation, and excellent customer service.
Coach, motivate, and support team members in their daily operations and performance.
Set and discuss performance objectives aligned with company OKRs.
Monitor team progress, accuracy, and performance against agreed metrics.
Provide technical guidance and support on complex HR processes and issues.
Identify development opportunities and implement team member development plans.
Conduct periodic performance appraisals and appropriate follow-ups.
Support hiring and building the team's competency and capability.

Stakeholder Management

Build and maintain strong relationships with HR partners, stakeholders, and global counterparts.
Collaborate with stakeholders across different geographies and business areas.
Understand business requirements and ensure HR services are delivered effectively.
Handle confidential employee and candidate information with a high level of professionalism and discretion.

Qualifications

Required

Bachelor's degree in Human Resource Management, Psychology, or a related field.
At least 3 years of experience in:
- People management
- HR management
- End‑to‑end employee lifecycle
- Ticket/case management
- Direct handling of international candidates
- Shared services operations
Experience leading a team in a global/shared services environment.
Strong knowledge of talent, onboarding, and employee lifecycle data management.
Strong understanding of HR processes, systems, and tools across the employee lifecycle.
Hands‑on experience with ATS, hiring, ERP, HRIS systems, databases, and reporting tools.
Knowledge of performance, quality, productivity, and SLA metrics.
Experience working with multicultural teams and stakeholders across different locations.
Strong stakeholder management and communication skills.
Experience in a fast‑paced, growing, or startup environment is highly desirable.
Willingness and flexibility to support CET/AEST schedules, when required.

Preferred

Experience with Workday or other ATS/Hiring/ERP systems.
Strong proficiency in Microsoft Office, particularly Excel and Word.
Experience in data reporting and analytics.
Strong problem-solving, communication, relationship-building, and conflict management skills.
Excellent organizational skills with the ability to manage multiple priorities.
Structured, accurate, systematic, and deadline-oriented.
Able to work independently while effectively leading through teamwork and delegation.
Demonstrates initiative and sound judgment in making decisions within established policies and procedures.