Senior Operations Manager, Payroll Operations

GoTeam

Manila

Hybrid

PHP 965,000 - 1,156,000

Full time

3 days ago

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Job summary

GoTeam is hiring a Senior Operations Manager, Payroll Operations. The role leads a payroll service floor, owning performance across multiple teams and partnering with operations leaders. Initial onsite period builds relationships, then a hybrid cadence with potential move to full remote after six months.

The ideal candidate has 5+ years in payroll, 3+ years in people management, and experience with Salesforce or similar platforms. US client exposure and confidentiality are important.

Qualifications

Experience in payroll processing and payroll customer service, 3+ years.
Strong background in high-volume call center environments.
Proven people-management experience, including managing other managers.
Ownership of performance across multiple teams or a floor/site.
Working knowledge of payroll processing, deductions, direct deposit, and reporting deadlines.
Experience with Salesforce, UJet or similar platforms for case management.

Responsibilities

Lead floor leadership and develop managers to grow leadership depth.
Set floor-wide expectations for service, productivity, accuracy, and schedule adherence.
Coach and hold accountable Operations Manager and Team Leaders across functions.
Monitor performance, quality controls, and workload distribution across teams.

Skills

Payroll processing

Call center experience

People management

Performance ownership

Payroll knowledge

CRM platforms

Education

Bachelor’s degree in business/HR/accounting

FPC or CPP certification

Tools

Salesforce

UJet

Job description

Senior Operations Manager, Payroll Operations (Up to ₱95,000 | Hybrid | FREE AI Certification)

Cebu, Philippines | 8:00 PM – 5:00 AM PH Time | Monday to Friday

Are you a proven people‑manager who thrives on leading other leaders? As Senior Operations Manager, you won't just run a team — you'll own an entire payroll service floor, setting the standard for how two complementary functions work together to deliver a seamless client experience.

You’ll step in during a hands‑on onsite period to build strong working relationships with your Operations Manager and Team Leaders, before transitioning into a hybrid rhythm. This is a role for someone who has already proven they can develop other managers, not just front‑line staff, and who wants floor‑wide ownership of results.

You’ll start onsite for the first two months to build strong working relationships with your team, then move into a hybrid schedule (3 days in-office, 2 days work‑from‑home), with the option to move to full remote work reviewed after six months.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

At least 3 years of payroll processing or payroll customer service experience
At least 3 years of experience in a high‑volume call center or contact center environment
At least 5 years of direct people‑management experience, including at least 2 years managing other managers or supervisors (not only individual contributors)
Demonstrated experience owning performance across multiple teams or an entire floor/site
Working knowledge of payroll processing, calculations, deductions, direct deposit, and reporting deadlines
Experience with Salesforce, UJet, or a similar case‑management/contact center platform
Strong understanding of confidentiality, data security, identity verification, and fraud‑prevention practices

STRONG SIGNALS

Bachelor’s degree in business, HR, accounting, or a related field
Experience managing both client‑facing and back‑office operational teams across an entire floor
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
Exposure to payroll taxes, garnishments, banking, general ledger, quarter‑end, and year‑end processes
Experience owning site‑level P&L, budget, or staffing‑cost accountability

RESPONSIBILITY PILLARS

Floor Leadership and Manager Development

You own the growth of the leaders who report to you.

You coach, develop, and hold accountable the Operations Manager and Team Leaders across both service functions
You set floor‑wide expectations for service, productivity, accuracy, and schedule adherence, and cascade them down
You build succession plans and close skill gaps among your managers, partnering with training teams as needed

Operations Performance and Quality Management

You ensure every team on the floor delivers, together.

You monitor aggregate call and case performance, service levels, and workload distribution across all teams
You maintain consistent quality controls for high‑risk or payroll‑impacting work, floor‑wide
You lead root‑cause analysis and corrective action when performance or service levels slip

Process Improvement and Client Partnership

You own the relationship and the roadmap.

You serve as the senior escalation point for client concerns your managers can’t resolve
You identify opportunities to standardize, centralize, or improve workflows across the floor
You plan for peak‑volume periods like payroll deadlines, quarter‑end, and year‑end across every team

ABOUT THE CLIENT

Our client is a US‑based, publicly traded human capital management company that helps small and mid‑sized businesses across the United States manage payroll, HR, benefits, and compliance. They combine cloud‑based software with managed services, giving businesses the option to run payroll themselves or hand it off entirely to specialists — all backed by decades of experience in the payroll and HR space.

ABOUT GOTEAM

GoTeam is a people‑first outsourcing company that connects Filipino professionals with global career opportunities. We provide long‑term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future‑ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

Company‑provided laptop + second monitor
Industry‑best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
Salary loan access (post‑regularization)
Employee discounts, raffles, and Day‑1 welcome gift
Opportunity to win a trip to Bali through company programs

Live Your Purpose