Team Leader - Healthcare Account

Strategic Office Support Inc.; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Strategic Office Support Inc. in Cebu is seeking a Team Leader - Healthcare Account to lead a back-office and support team delivering services to healthcare clients on-site.

The role emphasizes daily operations, performance monitoring, client collaboration, and compliance with privacy policies, offering a stable full-time position in Cebu with opportunities to drive process improvements and enhance patient-focused service delivery.

Qualifications

• Candidates should possess strong Team Management and Account Management skills, with experience leading teams in a service-oriented or healthcare-related environment.
• Candidates should possess excellent Customer Service and Communication skills, including the ability to manage client expectations and handle escalations effectively.
• Candidates should possess solid Analytical Skills, with the ability to interpret performance metrics, identify trends, and recommend process improvements.
• Relevant experience in healthcare operations, business process outsourcing, or back-office support is highly beneficial.
• Bachelor's degree in Business, Healthcare Administration, or a related field is preferred, or equivalent practical experience.
• Strong organizational skills, attention to detail, and proficiency with common office and reporting tools are advantageous.
• Ability to work on-site in Cebu, adapt to shifting priorities, and collaborate within a diverse, inclusive team environment.

Responsibilities

• Oversee daily operations of the healthcare back-office team.
• Monitor team performance and ensure SLAs and quality standards.
• Coordinate workloads, handle escalations, and mentor team members.
• Collaborate with clients and internal stakeholders; prepare performance reports.
• Promote compliance with privacy policies and foster an inclusive, professional work environment.

Skills

Team management

Account management

Customer service

Communication

Analytical skills

Healthcare operations

Attention to detail

Education

Bachelor's degree in Business/Healthcare Administration

Tools

MS Office

Reporting tools

Job description

Company Description

Strategic Office Support Inc. provides medical staffing and virtual assistant solutions that help healthcare organizations grow and operate more efficiently. The company offers complete back-office outsourcing services tailored to the specific needs of healthcare businesses. By delivering flexible, scalable support, Strategic Office Support Inc. enables clients to streamline administrative tasks, improve service delivery, and focus on patient care. Team members contribute to high-impact support functions that directly influence healthcare providers’ operational success and overall experience.

Role Description

The Team Leader - Healthcare Account is a full-time, on-site role based in Cebu, responsible for overseeing a team that delivers back-office and support services to healthcare clients. This role includes managing daily operations, monitoring team performance, and ensuring service level agreements and quality standards are consistently met. The Team Leader will coordinate workloads, handle escalations, and provide coaching, feedback, and mentoring to team members. The role also involves collaborating with clients and internal stakeholders, preparing performance reports, identifying process improvements, and supporting the implementation of best practices to enhance efficiency and customer satisfaction. The Team Leader is expected to model professional conduct, maintain compliance with healthcare-related policies and privacy requirements, and contribute to a positive, inclusive work environment.

Qualifications

• Candidates should possess strong Team Management and Account Management skills, with experience leading teams in a service-oriented or healthcare-related environment.
• Candidates should possess excellent Customer Service and Communication skills, including the ability to manage client expectations and handle escalations effectively.
• Candidates should possess solid Analytical Skills, with the ability to interpret performance metrics, identify trends, and recommend process improvements.
• Relevant experience in healthcare operations, business process outsourcing, or back-office support is highly beneficial.
• Bachelor's degree in Business, Healthcare Administration, or a related field is preferred, or equivalent practical experience.
• Strong organizational skills, attention to detail, and proficiency with common office and reporting tools are advantageous.
• Ability to work on-site in Cebu, adapt to shifting priorities, and collaborate within a diverse, inclusive team environment.