Team Leader, E-Billing Team

ThermoFisher Scientific; Quezon City; On-site; PHP 1,100,000 - 1,500,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Team Leader for the E-Billing team in Manila, Philippines. The role focuses on overseeing performance, achieving KPIs, and reducing delays in invoicing while ensuring compliance with SLAs.

The ideal candidate will have strong leadership, communication, and analytical skills, with experience in e-invoicing portals and accounting principles. This position requires collaboration with Customer Service and IT teams to resolve billing issues.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Experience leading an operational AR or customer service team.
• Proficient in English and MS Office.

Responsibilities

• Oversee team performance and development through regular 1-1s and portfolio reviews.
• Achieve direct team targets by daily KPI management.
• Monitor submissions for failures and rejections and take corrective actions.
• Lead the e-invoicing dispute management process for rejected invoices to ensure timely action.
• Collaborate with Customer Service and IT to drive resolution of e-billing issues.
• Identify triggers for e-invoices failures by analyzing systems and customer setups.
• Communicate with internal teams and clients to gather details for invoice corrections.
• Oversee resubmission of corrected documents to customers.
• Drive continuous process improvements for lean standardization.
• Ensure tasks align with policies, controls and Sarbanes-Oxley requirements.
• Comply with equal employment opportunity laws and company policies.

Skills

Leadership

Communication

Problem solving

Analytical skills

Organization

Cross-functional teamwork

Attention to detail

Regulatory knowledge

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Business Job Title: Team Leader, E-Billing team

Career Band: 05

Career Track: Management

Position Location: Manila, Philippines

Number of Direct Reports: max. 8

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary

As a Team Leader of the E-Billing team, your role will involve overseeing the operations and performance of the team. The primary objective is to achieve all E-Billing targets, including rejections rework, minimizing disputed invoices, and reducing cash flow impact of undelivered invoices while ensuring adherence to Service level agreements (SLAs) on E-Invoices failures/rejections handling. Additionally, you will be expected to meet the company's targets for effective team management and engagement.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills, strong people management and leadership. Skills. Experience in E-Invoicing portal and passion to achieve critical metrics are crucial to fully grasp the complexity of the role.

Responsibilities

• Responsible for performance management and development of the team through regular 1-1s and portfolio reviews
• Responsible for achieving direct team’s target by daily management of Key Performance Indicators.
• Monitor submissions for failures and rejections, and take immediate corrective actions
• Lead the e-invoicing dispute management process for rejected invoices to ensure a timely action on disputed documents.
• Collaborate closely with Customer Service managers and IT teams to drive resolution of e-billing issues.
• Provide support in identifying key triggers for E-invoices failures by analyzing systems and customers’ set up.
• Communicate assertively with internal teams, and clients, to gather necessary details and documents for invoice corrections
• Oversee the resubmission of corrected documents to customers.
• Collaborate effectively with Internal and External Audit teams to facilitate testing procedures.
• Drive a culture of continuous process improvements with the goal of creating lean processes and standardization
• Undertake other projects and responsibilities as assigned.
• Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements.
• Comply with equal employment opportunity laws, regulations and company policies related to discrimination in hiring, performance managing, promotion and compensation, including sexual harassment.

Skills & Qualifications Required:

Skills:

• Strong leadership skills, ability to inspire and motivate team members, set clear expectations, and provide guidance and support.
• Effective communication skills are critical in order to convey expectations, provide feedback, and lead successful negotiations.
• Strong problem-solving skills to handle complex situations, identify root causes, and develop effective solutions.
• Analytical skills, able to interpret invoices data, reports, and customer information to make informed decisions and accurate forecast of KPIs.
• Excellent organizational skills: being able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Working collaboratively with other departments, such as Sales and Customer Service, to improve E-Invoices delivery and cash flow.
• Flexibility and adaptability to changing business needs and priorities.
• Excellent attention to detail to ensure accuracy in credit assessments, documentation, and reporting.
• Knowledge of regulations: Staying up to date with laws and regulations related to e-invoicing.
• Solid understanding of basic and advanced accounting principles.

Qualifications and Experience:

• Proficient in English.
• University or College degree in Finance, Accounting, Business, or related field is required and an advantage.
• Previous experience in leading an operational team in accounts receivable or customer service function dealing with Governmental as well as Commercial customers is preferred
• Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.)

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.