Team Leader (BPO)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A leading recruitment firm in the Philippines is seeking an experienced Team Leader for their BPO operations. The role requires supervising a customer service team, monitoring performance, and coaching team members. The ideal candidate should have at least 3-5 years of BPO experience and 2 years in a supervisory role. They will ensure high-quality service and compliance while driving team performance and continuous improvement.

Qualifications

• At least 3-5 years of experience in BPO.
• 2 years as Team Leader or Supervisor.

Responsibilities

• Supervise daily operations of a team.
• Monitor performance metrics.
• Coach and mentor team members.
• Conduct team huddles, one-on-ones, and performance reviews.
• Handle escalated customer issues.
• Ensure compliance with policies and standards.
• Generate and analyze performance reports.
• Collaborate with QA and Training teams.

Skills

Team leadership

Customer service

Technical support

Performance monitoring

Coaching and mentoring

Education

College Undergraduate or College Graduate

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Requirements

• College Undergraduate or College Graduate
• with at least 3-5 years experience in BPO
• 2 years as TL/Supervisor

Key Responsibilities

• Supervise daily operations of a team handling customer service, technical support, or back-office functions.
• Monitor performance metrics
• Coach, mentor, and provide regular feedback to team members to drive continuous improvement.
• Conduct regular team huddles, one-on-ones, and performance reviews.
• Handle escalated customer issues or complaints and ensure timely resolution.
• Ensure compliance with company policies, quality standards, and client expectations.
• Generate and analyze reports to identify trends, areas for improvement, and team performance insights.
• Collaborate with QA, Workforce, and Training teams to align goals and optimize operations.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.