Team Leader (Travel) BPO

Arbitrail MNL Inc (FKA:Vericom Inc); Pasig; On-site; PHP 1,422,880 - 1,992,032; Full time

Job summary

A leading service provider in the Philippines seeks a Team Leader to supervise and guide a team of 15-20 employees. In this role, you will ensure efficient workflow, manage performance, and uphold quality standards. Candidates should possess strong leadership, communication, and problem-solving skills to drive team success and contribute to the company's overall goals.

Qualifications

• Strong leadership skills to supervise and mentor a team.
• Ability to communicate effectively with team members and management.
• Proven problem-solving skills to address and resolve issues.

Responsibilities

• Supervise and mentor team members, providing guidance and support.
• Conduct performance reviews and provide constructive feedback.
• Optimize workflow processes and maintain quality control measures.

Skills

Leadership

Communication

Problem-solving

Job description

Overview

The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.

Responsibilities

• Team Management: Supervise and mentor the team, providing daily guidance, support, and training. This includes assigning tasks, monitoring progress, and addressing performance issues.
• Performance Management: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for improvement. Track individual and team performance against established KPIs.
• Workflow Management: Optimize workflow processes to ensure efficiency and productivity. Identify and resolve bottlenecks, and implement improvements as needed.
• Quality Control: Maintain high standards of quality in all team deliverables. Implement quality control measures and address any quality issues promptly and effectively.
• Communication: Maintain clear and consistent communication with team members, management, and other departments. Communicate updates, changes, and relevant information effectively.
• Problem Solving: Identify and resolve team-related issues promptly and efficiently. Develop and implement solutions to prevent recurring problems.
• Collaboration: Work collaboratively with other team leaders and departments to achieve shared goals and maintain a cohesive work environment.
• Training and Development: Identify training needs for team members and implement appropriate training programs to improve skills and knowledge.
• Reporting: Prepare regular reports on team performance, highlighting key achievements, challenges, and areas for improvement.