Team Leader, Bacolod: Elevate & Inspire CSR Team

Transcom; Bacolod; On-site; PHP 502,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/24 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card Rewards

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom Bacolod in the Philippines seeks a Team Leader to guide a CSR team, drive performance, and ensure service quality. You will manage daily operations, coach staff, and align actions with company goals while promoting teamwork and customer satisfaction.

The role emphasizes leadership, meeting targets, and fostering a positive, productive work environment with a focus on communication and accountability.

Qualifications

• Experience leading customer service teams (CSRs).
• Strong leadership and coaching abilities.
• Telco and sales background is a plus.
• Ability to drive targets and rewards through the team.

Responsibilities

• Lead and develop a team of CSRs to meet targets.
• Monitor performance, quality and profitability for the team.
• Promote clear communication and provide constructive feedback.
• Ensure high attendance and teamwork; manage disciplinary matters when needed.

Skills

Leadership

Telco/Sales experience

Feedback skills

Team management

Motivation & coaching

Job description

Transcom Bacolod in the Philippines seeks a Team Leader to guide a CSR team, drive performance, and ensure service quality. You will manage daily operations, coach staff, and align actions with company goals while promoting teamwork and customer satisfaction.

The role emphasizes leadership, meeting targets, and fostering a positive, productive work environment with a focus on communication and accountability.