Team Leader (Xfinity Home) - Bacolod, Philippines

Transcom; Bacolod; On-site; PHP 502,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/24 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card Rewards

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom Bacolod in the Philippines seeks a Team Leader to guide a CSR team, drive performance, and ensure service quality. You will manage daily operations, coach staff, and align actions with company goals while promoting teamwork and customer satisfaction.

The role emphasizes leadership, meeting targets, and fostering a positive, productive work environment with a focus on communication and accountability.

Qualifications

• Experience leading customer service teams (CSRs).
• Strong leadership and coaching abilities.
• Telco and sales background is a plus.
• Ability to drive targets and rewards through the team.

Responsibilities

• Lead and develop a team of CSRs to meet targets.
• Monitor performance, quality and profitability for the team.
• Promote clear communication and provide constructive feedback.
• Ensure high attendance and teamwork; manage disciplinary matters when needed.

Skills

Leadership

Telco/Sales experience

Feedback skills

Team management

Motivation & coaching

Job description

Team Leader (Xfinity Home) - Bacolod, Philippines

Location: Philippines, Bacolod City

Job category: Operations

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be the next Team Leader for our Transcom Bacolod site.

Join our Transcom Family as a Team Leader!

The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the Transcom goals.

What we are looking for:

• Telco and Sales experience is a plus
• With leadership experience and good effective feedback skills
• Promote communication and be open to feedback.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation amongst team members and colleagues.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.
• Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

What's in it for YOU!

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/24 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognised for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us