Team Leader

Recruitify_HR; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A recruitment firm is seeking a leader for a team in Quezon City. The ideal candidate will manage team performance, ensure compliance with banking standards, and provide development opportunities. This role requires strong knowledge of the UK banking sector, excellent communication skills, and at least 3-5 years of leadership experience in a BPO environment. This position offers a chance to mentor a dynamic team in achieving performance objectives.

Qualifications

• 35 years of experience in a leadership role.
• Proven experience as a trainer or mentor.
• Experience in the BPO sector.

Responsibilities

• Lead and manage a team of professionals to achieve performance objectives.
• Provide training and development to team members.
• Ensure compliance with banking regulations.
• Monitor team performance and provide feedback.

Skills

Knowledge of the UK banking industry

Communication skills

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

Kindly respond to the pre‑screening questions and send your CV to ****

Description

• Lead and manage a team of professionals to achieve performance objectives.
• Provide training and development to team members to enhance skills and competencies.
• Ensure compliance with banking regulations and operational standards.
• Monitor team performance and provide constructive feedback to improve productivity.
• Facilitate effective communication between team members and management.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 35 years of experience in a leadership role.
• Skills and Competencies: Strong knowledge of the UK banking industry.
• Skills and Competencies: Experience in the BPO sector.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Proven experience as a trainer or mentor.

Pre-screening Notes

• How many years of relevant experience do you have with US/UK banking operations and training in a call center or shared services environment?
• Do you have knowledge on the banking domain and understanding of processes and bucket flows?
• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking industry?
• How much is your last drawn salary?