Team Leader

Recruitify_HR; Quezon; On-site; PHP 669,600 - 892,800; Full time

Job summary

A recruitment firm is seeking a team leader to manage financial and banking accounts in Palawan, Philippines. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in US or UK banking operations, preferably in a call center or shared services environment. Responsibilities include coaching team members, monitoring KPIs, and ensuring compliance with banking laws. Candidates must not have previously worked at Wipro and should demonstrate stability in their job history.

Qualifications

• Minimum of 2 years’ experience in banking operations and team handling.
• Sound knowledge of the banking domain and related processes.
• Not a job hopper, and must not have worked with Wipro.

Responsibilities

• Manage and lead the team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Ensure compliance with banking laws and internal processes.

Skills

Team leadership

KPI monitoring

Data analysis

Customer service

Education

Bachelor's Degree

Job description

Description

Manage and lead a team handling financial/banking accounts.

• Monitor KPIs, productivity, and quality metrics.
• Analyze collections data and reports to drive performance.
• Ensure compliance with banking laws, guidelines, and internal processes.
• Handle escalations and maintain high customer service standards.
• Coach and mentor team members to achieve targets.

Requirements

• Bachelor's Degree.
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment.
• Sound knowledge on the banking domain and understanding of processes and bucket flows.
• Good to have: Exposure to US or UK banking industry.
• Not a job hopper.
• Must not be a present or former employee of Wipro.