Team Lead

Proselect Management Inc; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Retirement Plan

Job Training and Professional Development

Company Equipment

Retirement Plan

Job Training

Professional Development

Job summary

A leading management firm is seeking an experienced Team Lead to manage a team within US/UK banking operations in Quezon City. The ideal candidate will have at least 2 years of experience in banking operations and proven leadership skills. You will be responsible for achieving operational targets, coaching team members, and ensuring compliance with banking standards. This position is on-site and offers opportunities for professional development and growth.

Qualifications

• Minimum 2 years of experience in US/UK banking operations and team handling.
• Strong knowledge of banking domain, processes, and bucket flows.
• Proven leadership and team management skills.
• Excellent communication, coaching, and problem-solving abilities.

Responsibilities

• Lead and manage a team of banking operations specialists.
• Monitor team performance, provide coaching and conduct reviews.
• Ensure adherence to processes and banking compliance standards.
• Support team development through training and mentorship.
• Collaborate with Operations and Quality teams to optimize workflow.
• Track operational metrics and provide insights for improvement.

Skills

Leadership

Team management

Problem-solving

Communication

Coaching

Education

Bachelor’s Degree

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Company Equipment, Retirement Plan

Professional Development

Job Training, Professional Development

Job Title: Team Lead – Banking Operations

Work Setup: Onsite | Virtual Process

Schedule: Shifting (UK Time)

Education Requirement: Bachelor’s Degree

Job Summary:

We are seeking an experienced Team Lead to manage and guide a team within US/UK banking operations in a call center or shared services environment. The role is responsible for ensuring operational efficiency, process adherence, and team performance while maintaining high service standards.

Key Responsibilities:

• Lead and manage a team of banking operations specialists to achieve operational targets
• Monitor team performance, provide coaching, and conduct performance reviews
• Ensure adherence to processes, policies, and banking compliance standards
• Support team development through training, guidance, and mentorship
• Collaborate with Operations and Quality teams to optimize workflow and resolve escalations
• Track operational metrics and provide insights to improve efficiency and accuracy

Qualifications:

• Minimum 2 years of experience in US/UK banking operations and team handling in a call center or shared services environment
• Strong knowledge of banking domain, processes, and bucket flows
• Proven leadership and team management skills
• Excellent communication, coaching, and problem-solving abilities

Preferred Qualifications: Exposure to US or UK banking industry