Team Leader

Synlink Recruitment Outsourcing Co. Inc.; Pasig; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

A leading recruitment outsourcing firm in Metro Manila is seeking an experienced RCM Team Lead to supervise and support a team of specialists. The role requires 3–5 years of experience in US Medical Billing, proven leadership skills, and the ability to ensure compliance with HIPAA regulations. This position offers a hybrid work model based in Pasig, with responsibilities including performance monitoring and process improvement collaborations.

Qualifications

• 3–5 years of experience in US Medical Billing / RCM.
• 1–2 years in a Team Lead or Supervisory role.
• Certifications in Medical Billing or Healthcare Administration are a plus.

Responsibilities

• Supervise and support a team of RCM specialists.
• Monitor performance metrics and ensure targets are met.
• Provide training and coaching to enhance performance.
• Handle escalations related to billing and denials.
• Collaborate with cross-functional teams for process improvements.

Skills

Leadership

Communication

RCM processes

Interpersonal skills

Education

High school graduate or above

Tools

Billing software

MS Office tools

Job description

Synlink Recruitment Outsourcing Co. Inc.

Hybrid - Pasig

3-5 Yrs Exp High/Senior

Full-time

Job Description

• Supervise and support a team of RCM specialists in day-to-day operations.
• Monitor performance metrics and ensure targets for accuracy, productivity, and quality are met.
• Provide training, feedback, and coaching to enhance individual and team performance.
• Handle escalations related to billing, denials, and account follow-up.
• Ensure compliance with HIPAA and client-specific requirements.
• Collaborate with cross-functional teams (Quality, Training, HR, and Operations) to implement process improvements.
• Prepare and present regular performance and productivity reports to management.
• Manage scheduling, attendance, and task assignments of team members.
• Participate in client calls, calibration sessions, and business reviews as needed.

Qualifications

• High school graduate or above (certifications in Medical Billing or Healthcare Administration are a plus).
• 3–5 years of experience in US Medical Billing / RCM
• At least 1–2 years in a Team Lead or Supervisory role
• Strong knowledge of RCM processes (charge entry, payment posting, denial management, AR follow-up).
• Experience in a call center environment handling billing inquiries.
• Excellent communication, leadership, and interpersonal skills.
• Proficient in billing software and MS Office tools.

Working Location

Hybrid - Pasig