Operations Team Lead — Client Success & Process Improvement

Canon New Zealand; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Inclusive and diverse workforce

Job summary

Canon Business Services Centre Philippines is seeking a motivated Customer Service professional to support Operators and manage client communications. The role involves email-based interactions, basic account management, and backend admin tasks to ensure smooth operation.

You will help meet client KPIs and SLAs, coordinate reporting, and contribute to a proactive team culture with ongoing training and development opportunities.

Qualifications

• College/Bachelor’s Degree in a related discipline or equivalent
• 1-2 years’ experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate

Responsibilities

• Send email templates to Operators to prompt responses to our Customers
• Level 1 email support via email with Operators; assist with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Coordinate reporting to customer and local leaders and ensure accurate and on-time delivery of reports to clients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication
• Participate in business improvement by analyzing current practices and executing initiatives to improve profitability and client relationships
• Work closely with other business areas to improve processes and practices
• Instil and lead with client’s Values and Behaviours
• Accept coaching and mentoring from management for career progression
• Embrace training and development opportunities to continually improve knowledge

Skills

Customer service

Communication

Multitasking

Web navigation

Office software

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Canon Business Services Centre Philippines is seeking a motivated Customer Service professional to support Operators and manage client communications. The role involves email-based interactions, basic account management, and backend admin tasks to ensure smooth operation.

You will help meet client KPIs and SLAs, coordinate reporting, and contribute to a proactive team culture with ongoing training and development opportunities.