Resource Planning Coordinator

Canon Business Process Services Philippines Inc.; Pateros; On-site; PHP 279,000 - 424,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer-focused professional to support and assist customers and colleagues through phone, Skype, and email. You will work to SLAs, maintain accurate records, and contribute to KPI-driven performance while ensuring high-quality service delivery.

The role emphasizes teamwork, strong written and verbal communication, and proficiency with MS-Office applications, in a flexible, inclusive work environment that values work-life balance.

Qualifications

• Background in Customer Service.
• Experience in supporting and assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong team player with good organizational skills and high levels of accuracy.

Responsibilities

• Working to the strict Service Level Agreements you will ensure that customers have the appropriate stock of toner/ink to ensure their Business Continuity
• Ensure that all eM-related requests and incidents raised in Siebel or the team email account are processed within agreed timescales and provide the high standard level of service that they expect.
• Maximise percentage of eMaintenance connected and toner-managed devices
• Perform system housekeeping as needed, working methodically to review data for accuracy.
• Provide performance updates against KPIs set.
• Support others to add, remove and administer device set-up as needed.

Skills

Customer service

Communication

MS Office

Team player

Attention to detail

Job description

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customerfocus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the bestservice management experience possible, many clients have partnered with us for more than a decade. Thesolutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stayahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential duties

• Working to the strict Service Level Agreements you will ensure that customers have the appropriate stock of toner/ink to ensure their Business Continuity
• Ensure that all eM-related requests and incidents raised in Siebel or the team email account are processed within agreed timescales and provide the high standard level of service that they expect.
• Maximise percentage of eMaintenance connected and toner-managed devices
• Perform system housekeeping as needed, working methodically to review data for accuracy.
• Provide performance updates against KPIs set.
• Support others to add, remove and administer device set-up as needed.

Qualifications

• Background in Customer Service
• Experience in supporting and assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong team player with good organizational skills and high levels of accuracy.

We believe in the power of an inclusive and diverse workforce.We trust you will bring your authentic self to work, and we will focus on making sure that together, we make astrong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance,and productivity. As an equal opportunity employer, all applicants will be considered.

• Benefits/perks may varydepending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps