Team Lead - Retail

Recruitify_HR; Cebu City; On-site; PHP 345,290 - 413,589; Full time

Job summary

A recruitment company is seeking a Team Lead in Cebu City. The ideal candidate should have at least two years of experience in a leadership role in the retail domain or collections. Excellent communication skills are vital for this onsite position. Experience in UK Banking and collections operations is preferred. Candidates must currently reside in Cebu and must be willing to start as soon as possible.

Qualifications

• At least 2 years of experience as a Team Lead in any line of business.
• Experience in collections operations with team handling.
• Must have excellent verbal and written communication skills.

Skills

Team Leadership

Collections Knowledge

Verbal Communication

Written Communication

Presentation Skills

Education

Undergraduate or College Graduate

Job description

Job Title: Team Lead

Nature of Account: Retail

Type of Support: Voice

Work Set Up: 100% onsite at Tech Tower, Cebu Business Park, Cebu City

Work Shift: 24x7

Salary: 34K package

Start Date: ASAP

Headcount: 1

Qualifications

• Undergraduates/College Graduates
• Must have at least 2+ years of experience as a Team Lead in any LOBs (preferably in retail domain) and must be in a contact centre experience. No Team Lead experience in BPO should be rejected.
• Prior exposure to UK Banking or other collections verticals
• Minimum of 2 years in collections operations and team handling
• Excellent verbal & written communication & presentation skills
• Strong knowledge of the collections domain, including processes and bucket flows
• Should not be a current or former employee of Wipro
• Must be living within Cebu
• Must not be a job hopper who only works for less than a year for several companies
• Should be amenable to attend for an onsite Operations Interview in Cebu City

Recruitment Process

• Initial Interview: HRI (Human Resource Interview)
• Operations Interview: Microsoft Teams

Pre-screening Notes

• How many years of relevant experience as a Team Lead in any LOBs (preferably in retail domain)?
• Do you have experience in Team Lead experience in BPO?
• Do you have exposure to UK Banking or other collections verticals?
• How many years of experience in collections operations and team handling you have?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a shifting schedule?
• When are you available to start once hired?