Team Lead - Retail

Gratitude Philippines; Cebu City; On-site; PHP 345,290 - 413,589; Full time

Job summary

A leading retail service provider in Cebu City is looking for a Team Lead to oversee operations in a fast-paced environment. Candidates should have at least 2 years of experience in collections operations and proven leadership skills in a contact center. Excellent communication and a strong understanding of the collections domain are essential. This position requires onsite attendance and follows a 24x7 work shift. Join us to lead a dedicated team and contribute to our success in the retail sector.

Qualifications

• At least 2+ years of experience as a Team Lead in any LOBs, preferably in retail.
• Prior exposure to UK Banking or other collections verticals.
• Minimum of 2 years in collections operations and team handling.

Skills

Team Leadership

Collections Knowledge

Communication Skills

Education

Undergraduate/College Graduate

Job description

Job Title: Team Lead

Nature of Account: Retail

Type of Support: Voice

Work Set Up: 100% onsite at Tech Tower, Cebu Business Park, Cebu City

Work Shift: 24x7

Salary: 34K package

Start Date: ASAP

Headcount: 1

Qualifications

• Undergraduates/College Graduates
• Must have at least 2+ years of experience as a Team Lead in any LOBs (preferably in retail domain) and must be in a contact centre experience. No Team Lead experience in BPO should be rejected.
• Prior exposure to UK Banking or other collections verticals
• Minimum of 2 years in collections operations and team handling
• Excellent verbal & written communication & presentation skills
• Strong knowledge of the collections domain, including processes and bucket flows
• Should not be a current or former employee of Wipro
• Must be living within Cebu
• Must not be a job hopper who only works for less than a year for several companies
• Should be amenable to attend for an onsite Operations Interview in Cebu City

Recruitment Process

• Initial Interview: HRI (Human Resource Interview)
• Operations Interview: Microsoft Teams

Pre-screening Notes

• How many years of relevant experience as a Team Lead in any LOBs (preferably in retail domain)?
• Do you have experience in Team Lead experience in BPO?
• Do you have exposure to UK Banking or other collections verticals?
• How many years of experience in collections operations and team handling you have?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a shifting schedule?
• When are you available to start once hired?