Team Lead, Operations & Process Improvement

Canon Business Services ANZ; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Flexible working arrangements

Inclusive workplace

Job summary

Canon Business Services Centre Philippines is seeking individuals for customer service and back-end support roles. You will provide Level 1 email help to Operators, assist with account management, handle administrative tasks, and help ensure KPIs and SLAs are met while coordinating timely reports to clients.

We value collaboration, continuous improvement, and a positive team culture, with opportunities for coaching, development, and flexible working arrangements to support work-life balance.

Qualifications

• College/Bachelor’s Degree in a related discipline or equivalent
• 1-2 years’ experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate
• Quick Navigation Ability, Web Savvy, Coordinating experience
• Multitasking: Ability to Toggle Between Screens/Tools
• Intermediate Excel, Word, and PowerPoint skills

Responsibilities

• Sending email templates to Operators to get them to respond to our Customers
• Level 1 Support via email with our Operators. Assisting them with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports to clients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication

Skills

Customer service

English proficiency

Multitasking

Web navigation

Education

College/ Bachelor’s Degree in a related discipline

Tools

Excel

Word

PowerPoint

Job description

Canon Business Services Centre Philippines is seeking individuals for customer service and back-end support roles. You will provide Level 1 email help to Operators, assist with account management, handle administrative tasks, and help ensure KPIs and SLAs are met while coordinating timely reports to clients.

We value collaboration, continuous improvement, and a positive team culture, with opportunities for coaching, development, and flexible working arrangements to support work-life balance.