Team Lead, Offshore Ops & Performance

MicroSourcing; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off

Group life insurance

Performance bonus

Career growth

Inclusive culture

Work-life balance

Competitive rewards

Job summary

MicroSourcing seeks a Team Leader to manage an offshore team in Cebu, onsite at IT Tower with shifting schedules. You will coordinate with the client, monitor KPIs, and coach staff while ensuring attendance, policy adherence, and effective daily operations.

The role emphasizes leadership, client-facing communication, and collaboration within a growing offshore services environment in the Philippines.

Qualifications

• Strong English and communication skills, both written and verbal.
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• All other duties as assigned

Skills

Strong English

Leadership experience

Direct client-facing experience

Team coordination

Job description

MicroSourcing seeks a Team Leader to manage an offshore team in Cebu, onsite at IT Tower with shifting schedules. You will coordinate with the client, monitor KPIs, and coach staff while ensuring attendance, policy adherence, and effective daily operations.

The role emphasizes leadership, client-facing communication, and collaboration within a growing offshore services environment in the Philippines.