Team Lead NOC

Manpower, Inc.; Metro Manila; On-site; PHP 446,000 - 714,000; Full time

Benefits offered by this job

HMO from Day 1

Life Insurance from Day 1

5 Service Incentive Leaves (SIL)

GMBS

Job summary

Manpower, Inc. is seeking experienced Dispatcher Shift Leaders in the Philippines to support network monitoring, incident management, and service delivery for a multinational technology partner.

The role involves onsite work in BGC, Taguig City with rotating night shifts and weekend coverage. The ideal candidate has 3–5 years in a telecom NOC or network monitoring environment, plus 1–2 years in a supervisory role.

Qualifications

• Four-year college graduate.

Responsibilities

• Monitor network alarms, acknowledge incidents, manage trouble tickets, and coordinate incident resolution from detection to closure.
• Coordinate with NOC Manager, project teams, vendors, regional teams, and customers regarding network status and incident updates.
• Lead shift handover meetings; manage team schedules, attendance, shift rosters, and coverage.
• Ensure compliance with Change Management, BCM, and DRP procedures.
• Prepare and distribute operational notifications, incident reports, service updates, and network performance reports.
• Maintain clear communication with stakeholders regarding network performance and interruptions.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Education

Bachelor's degree

Tools

ITIL knowledge

Job description

Location: BGC, Taguig City, NCR

Work Arrangement: Full Onsite

Work Schedule: 8:30 AM – 6:00 PM

Salary: Competitive Salary Package

Benefits: HMO and Life Insurance Coverage from Day 1, 5 SIL, and Government Mandated Benefits

Job Summary

We are looking for experienced and proactive Dispatcher Shift Leaders to join our team and support a leading global telecommunications and ICT solutions provider. The successful candidates will be deployed to a well-established multinational technology company, supporting network monitoring operations, incident management, and service delivery.

Key Responsibilities

Network Monitoring & Incident Management

• Monitor network alarms, acknowledge incidents, manage trouble tickets, and coordinate incident resolution from detection to closure.
• Track response and resolution SLAs to ensure timely incident handling and accurate ticket documentation.
• Escalate major incidents, service disruptions, and potential SLA breaches in accordance with established procedures.
• Coordinate with the NOC Manager, project teams, vendors, regional teams, and customers regarding network status and incident updates.

Shift & Team Management

• Lead shift handover meetings to ensure proper communication of pending incidents and operational concerns.
• Manage team schedules, attendance, shift rosters, and operational coverage.
• Monitor team performance, identify training needs, and support employee development.
• Ensure compliance with Change Management, Business Continuity Management (BCM), and Disaster Recovery Plan (DRP) procedures.

Reporting & Documentation

• Prepare and distribute operational notifications, incident reports, service updates, and network performance reports.
• Ensure accuracy and completeness of incident records and operational documentation.
• Maintain clear and timely communication with relevant stakeholders regarding network performance and service interruptions.

Qualifications

• Graduate of any four-year college course.
• 3–5 years of experience in a telecommunications NOC, network management center, or network monitoring operations.
• At least 1–2 years of experience in a Shift Leader or Supervisory role.
• Solid understanding of telecommunications and IT network operations.
• Basic knowledge of ITIL or eTOM service management frameworks is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to work effectively under pressure and coordinate with cross-functional teams.
• Willing to work onsite in BGC, Taguig City.
• Flexible to work rotating shifts, including nights, weekends, and public holidays, as required by operational needs.

What We Offer

• Competitive salary package
• HMO coverage starting Day 1
• Life insurance coverage starting Day 1
• 5 Service Incentive Leaves (SIL)
• GMBS