NOC Shift Leader: 24/7 Incident & Team Lead

SPD Jobs, Inc.; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPD Jobs, Inc. in Metro Manila is seeking a NOC Shift Leader to oversee end-to-end incident management and network monitoring. You will drive proactive communication with stakeholders and ensure SLA adherence while supporting a 7x24 rotating shift.

The role emphasizes shift leadership, team development, and rigorous reporting, requiring strong ITIL/eTOM knowledge and excellent collaboration across departments.

Qualifications

• Graduate of any 4-year course.
• 3–5 years in a telecom NOC, with 1–2 years as Shift Leader or Supervisor.
• Basic ITIL or eTOM knowledge.
• Willingness to work a strict 7x24 rotating shift (including nights, weekends, holidays).
• Strong written and verbal communication; cross-team collaboration.

Responsibilities

• Monitor network operations end-to-end and manage the incident lifecycle.
• Lead shift handovers, manage scheduling, and build team capability.
• Prepare and publish routine service, incident analyses, and performance reports with accuracy.

Skills

Communication Skills

Teamwork

Stress Tolerance

Shift Leadership

Technical Writing

Education

4-year degree

Job description

SPD Jobs, Inc. in Metro Manila is seeking a NOC Shift Leader to oversee end-to-end incident management and network monitoring. You will drive proactive communication with stakeholders and ensure SLA adherence while supporting a 7x24 rotating shift.

The role emphasizes shift leadership, team development, and rigorous reporting, requiring strong ITIL/eTOM knowledge and excellent collaboration across departments.