Night-Shift Team Lead, Hybrid BPO (Insurance/Finance)

TASQ Staffing Solutions; Taguig; Hybrid; PHP 480.000 - 720.000; Vollzeit

Zusammenfassung

TASQ Staffing Solutions is hiring for a Team Lead position at McKinley West Taguig. The role is hybrid with weekend offs; initial on-site training for 2-3 months to ensure smooth transition.

You will manage a voice-based team handling insurance/financial services accounts, drive CSAT, NPS, AHT, and FCR metrics, and mentor agents to meet performance targets during shifts including night hours.

Qualifikationen

• A college degree is required.
• At least 3 years of team leadership experience in insurance/financial/banking BPO.
• Experience monitoring CSAT, NPS, AHT, and FCR metrics.

Kenntnisse

Team leadership

Experience leading a team

Customer service metrics

Ausbildung

College degree

Jobbeschreibung

TASQ Staffing Solutions is hiring for a Team Lead position at McKinley West Taguig. The role is hybrid with weekend offs; initial on-site training for 2-3 months to ensure smooth transition.

You will manage a voice-based team handling insurance/financial services accounts, drive CSAT, NPS, AHT, and FCR metrics, and mentor agents to meet performance targets during shifts including night hours.