Team Lead - Financial - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

HMO for employee + 2 dependents

Performance bonuses

Career growth

24 days leave annually

Job summary

TASQ Staffing Solutions in Taguig seeks an experienced Team Lead to oversee financial call center operations. You will manage agents handling voice/inbound calls, drive performance, and mentor staff to improve service quality and turnover rates.

The role requires a minimum 3 years in a Team Leader position, a Bachelor's degree, and willingness to work rotating shifts onsite at BGC Corporate Center. Immediate availability is preferred.

Qualifications

• Bachelor's degree in any field
• Minimum 4 years of customer service experience in BPO/BPM
• Minimum 3 years in a Team Leader role with experience managing a team of agents handling voice or inbound calls
• Willingness to work in rotational shifts
• Flexible to work on shifting schedules
• Onsite in BGC Corporate Center, Taguig
• Immediate availability to start

Responsibilities

• Lead and manage teams including resource planning, career development, performance management, and attrition control
• Coach and develop team members, addressing knowledge gaps and motivation issues
• Handle user and customer escalations with action plans to resolve concerns
• Develop and implement internal and external governance protocols
• Manage client escalations efficiently and take action to resolve issues

Skills

Customer service

Team leadership

Coaching

Escalation management

Performance management

Education

Bachelor's degree

Job description

About the job Team Lead - Financial - Taguig

TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.

Benefits:

• HMO coverage for the employee and two dependents starting on Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth
• 24 days of leave annually

Requirements:

• At least 4 years of customer service experience within the BPO/BPM industry
• Bachelor's degree in any field
• Minimum of 3 years in a Team Leader role, with experience managing a team of agents handling voice or inbound calls
• Willingness to work in rotational shifts
• Flexible to work on shifting schedules
• Able to work onsite in BGC Corporate Center,Taguig
• Immediate availability to start

Responsibilities:

• Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control
• Coach and develop team members, addressing knowledge gaps and skill or motivation issues
• Handle user and customer escalations, developing action plans to resolve concerns and ensuring ownership until resolution
• Regularly develop and implement internal and external governance protocols
• Manage client escalations efficiently and take appropriate actions to resolve issues