Team Lead, Human Resources Business Partner

Dover Business Services; Cebu City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Dover Business Services (DBS) is seeking an experienced Human Resources Business Partner (Team Lead) to provide HR expertise and lead HR services at our Cebu site in the Philippines.

The role collaborates with stakeholders to implement the strategic HR agenda, ensures compliance with policies, and delivers leadership, coaching, and mentoring across the organization. The successful candidate will drive performance, retention, and engagement.

Qualifications

• Bachelor’s degree in Business, Human Resources or related field.
• 6-8 years of experience in a generalist HR role in Offshoring/BPO/IT/Shared Services.
• At least 4 years in an HR Business Partner role.
• Strong knowledge of employment and labor laws and benefits programs.
• Excellent communication and interpersonal skills with the ability to interact across all levels.

Responsibilities

• Streamline HR processes and manage end-to-end employee lifecycle.
• Develop HR strategies, policies, work instructions, and process maps.
• Lead HR process improvements and drive timely actions from metrics.
• Provide guidance to line managers on policies and compensation/incentives.
• Analyze HR data and reports; review with department managers for continuous improvement.
• Coordinate annual performance and compensation review processes per global guidelines.
• Develop and implement compensation and benefits programs; conduct benchmarking.
• Partner with business functions to support development, engagement, and compliance.
• Assess training programs for effectiveness and ensure objectives are met.
• Support morale, productivity, retention, and engagement initiatives.
• Manage employee relations and conduct investigations when needed.

Skills

Executive communication

Stakeholder management

HR data analytics

Project management

Office & SharePoint

Education

Bachelor’s degree in HR or related field

Tools

HRIS

Job description

POSITION TITLE: HUMAN RESOURCES BUSINESS PARTNER (TEAM LEAD)

REPORTING TO: Human Resources Director

LOCATION: Cebu, Philippines

Position Summary

The Human Resources Business Partner provides HR expertise to the organization and addresses all associated people matters in accordance with best practices, internal compliance and legal requirements. He/ She works alongside stakeholders to implement and embed the strategic HR agenda for the Cebu site. The HR Business Partner shall lead and manage the effective and efficient delivery of HR services consistent with best practices and compliant with relevant policies and processes, including providing leadership, coaching and mentoring.

Roles & Reponsibilities

• Streamlining of HR processes including management of end-to-end employee lifecycle
• Development of HR strategies; policies and practices; work instructions and process maps
• Identifies, leads and implements HR process improvement initiatives
• Provides regular HR guidance to line managers in terms of company policies and procedures, compensation and incentives
• Develops and analyzes HR data, metrics & reports with appropriate actions for continuous planning and improvement, including reviews with department managers
• Facilitates annual performance and compensation review processes in accordance with global guidelines
• Develops and implements new compensation and benefits programs, policies, and procedures
• Conducts total compensation regular benchmarking and market analysis to stay up to date with industry trends and ensure our programs and practices remain competitive
• Partners with business functions by supporting employee development, providing HR solutions and ensuring compliance with regulations
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
• Partners with business functions to enhance employee morale, productivity, retention and engagement
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations

Qualifications & Experience

• Bachelor’s degree in Business, Human Resources or related field
• 6 - 8 years of experience with a minimum of 6 years in a generalist HR role with any Offshoring/BPO/IT/Shared Services industry
• Must have at least 4 years of experience in an HR Business partner role

Must-have Skills

• Knowledgeable on current candidate assessment trends and sourcing techniques and keeps updated on how these can be applied to the organization
• Some experience in executive search and/or offshore recruiting will be optimal
• Working knowledge of employment & labor law, benefits programs and the respective laws that apply
• Excellent communication skills with ability to interact effectively with individuals at all levels of the organization
• Strong interpersonal and influencing skills with the ability to establish and maintain effective working relationship with individuals at all levels within the organization.
• Some experience in project management with ability to support multiple projects effectively
• Excellent computer skills with advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and SharePoint to leverage opportunities for improvement of core Human Resources processes
• Strong analytical, planning, and organizational skills with great attention to detail and focus on data integrity management processes, high proficiency in reporting and data analytics.
• Ability to use critical thinking, prioritizing and multi-tasking in a fast paced environment
• Ability to quickly adapt in a fast-paced high-energy environment

Preferred Skills

• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to be an effective team player and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

Company Overview

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation. DBS is accountable for delivering transactional and value-added services in Finance to the entire organization. With locations in the Philippines, China, Romania, and India, DBS centers operate across the globe to maximize service to our operating companies (OpCos). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under 'DOV.'