Team Lead - Ecommerce

ManpowerGroup; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

ManpowerGroup Philippines is seeking a dedicated Team Lead for our customer service/e-commerce support group onsite in Metro Manila. You will supervise daily operations, coach agents, and ensure top service standards while managing workflows and escalations.

Ideal candidates have a bachelor's degree and 1–2 years in BPO, with at least 1 year in a leadership role, and a track record of coaching teams to meet quality and targets.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• 1–2 years in the BPO industry, customer service or e-commerce.
• At least 1 year in a leadership role (Team Lead or Supervisor).

Responsibilities

• Supervise and manage a team of customer service representatives or e-commerce support specialists who handle inquiries, order management, product concerns, returns, refunds, and other online shopping issues.

Skills

Team leadership

People management

Customer service

Education

Bachelor's degree in Business Administration / Management / IT or related field

Job description

Schedule: Shifting Schedule / Night Shift

Setup: Onsite setup

Job Description

• responsible for supervising and managing a team of customer service representatives or e-commerce support specialists who handle customer inquiries, order management, product concerns, returns, refunds, and other online shopping-related issues.

Job Qualifications

• Bachelor's degree in Business Administration, Management, Information Technology, or a related field is preferred.
• At least 1–2 years of experience in the BPO industry, preferably in customer service or e-commerce support.
• At least 1 year of experience as a Team Lead, Supervisor, or equivalent leadership role.