Sr. Group Lead - Retail (Cebu)

TASQ; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

TASQ is seeking a qualified leader for an onsite role in Cebu City to guide a contact center team through daily operations and strategic initiatives. The position emphasizes mentorship, productivity, and a strong focus on service quality.

The ideal candidate has at least 4 years in a contact center/BPO and 2 years in a leadership role, with a proven ability to drive results and foster a collaborative team culture.

Qualifications

• Bachelor's degree required.
• Minimum 4 years of work experience in the Contact Center / BPO environment.
• Minimum 2 years experience in leadership position.
• Strong customer service orientation.

Responsibilities

• Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management: Monitor, analyze, and report on KPIs to ensure targets are met.

Skills

Leadership

Team management

Customer service orientation

Coaching & mentoring

Education

Bachelor's degree

Job description

Work Setup: Onsite

Work Location: IT Park, Cebu City

Work Schedule: Night Shift

Key Requirements:

• Bachelor's Degree
• Minimum of 4 years of work experience in the Contact Center / BPO environment
• Minimum of 2 years experience in in Leadership position
• Strong customer service orientation

Key Responsibilities:

• Leadership & Mentorship:Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence:Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management:Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.