Team Coach (Remote - PH)

Smart Apartment Data; Philippines; On-site; PHP 391,000 - 502,000; Full time

Job summary

Smart Apartment Data in the Philippines is seeking a Team Coach to train new hires and help existing agents improve their skills and performance. You will work directly with agents through training, refresher sessions, and hands-on coaching to highlight areas for improvement and guide how to raise standards.

The role requires strong English, a warm and engaging presence, and the ability to use coaching and feedback to drive measurable performance.

Qualifications

• 1–2 years of coaching, training, or team support experience.
• Experience coaching frontline agents.
• Trainer experience is a plus.
• Strong spoken and written English.
• Warm, approachable personality.
• Strong coaching and communication skills.
• Able to identify why someone is struggling and determine the right support.
• Comfortable working with performance metrics and giving constructive feedback.

Responsibilities

• Conduct training for new hires.
• Provide refresher training and uptraining for existing agents.
• Coach agents needing performance improvements.
• Identify skill or knowledge gaps and blockers.
• Demonstrate processes, observe agents, and provide feedback.
• Support voice and non-voice teams.
• Use results to identify where coaching is needed.
• Track progress after coaching or training.

Skills

Coaching

Training

English

Communication

Feedback

Frontline coaching

Performance metrics

Job description

About The Role

We're looking for a Team Coach who can train new hires and help existing agents improve their skills and performance.

We're looking for a Team Coach who can train new hires and help existing agents improve their skills and performance. You'll work directly with agents through training, refresher sessions, and hands-on coaching to help them understand what they need to improve and how to improve it.

What You'll Do

• Conduct training for new hires
• Provide refresher training and uptraining for existing agents
• Coach agents who need help improving their performance
• Identify skill or knowledge gaps and what may be blocking improvement
• Demonstrate processes, observe agents, and provide practical feedback
• Support both voice and non-voice teams
• Use performance results to identify where additional coaching or training is needed
• Track progress after coaching or training

Requirements

What We're Looking For

• At least 1-2 years of relevant coaching, training, or team support experience
• Experience coaching or developing frontline agents
• Previous Trainer experience is a major plus
• Strong spoken and written English
• Warm, approachable, and engaging personality
• Strong coaching and communication skills
• Able to identify why someone is struggling and determine the right support
• Comfortable working with performance metrics and giving constructive feedback

Benefits

We offer:

• ₱35,000-₱45,000/month, depending on relevant experience and demonstrated training expertise
• Philippines-based candidates only