Agent Performance Coach & Trainer

Smart Apartment Data; Philippines; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

Salary ₱35,000-₱45,000

Philippines-based candidates only

Job summary

Smart Apartment Data in the Philippines is seeking a Team Coach to train new hires and uplift the skills of existing agents through hands-on coaching, refresher sessions, and structured feedback.

You will conduct training for frontline staff, identify knowledge gaps, monitor progress with performance metrics, and deliver practical guidance that improves quality, efficiency, and customer experiences.

Qualifications

• 1–2 years of coaching, training, or team support experience.
• Experience coaching or developing frontline agents.
• Trainer experience is a major plus.
• Strong spoken and written English.
• Warm, approachable, and engaging personality.
• Strong coaching and communication skills.
• Able to identify why someone is struggling and determine the right support.
• Comfortable working with performance metrics and giving constructive feedback.

Responsibilities

• Train new hires.
• Provide refresher training and uptraining for existing agents.
• Coach agents to improve performance.
• Identify skill gaps and blockers to improvement.
• Demonstrate processes, observe agents, and give practical feedback.
• Support both voice and non-voice teams.
• Use performance results to identify where coaching is needed.
• Track progress after coaching or training.

Skills

Coaching

Training

Frontline coaching

English proficiency

Communication

Feedback

Performance awareness

Job description

Smart Apartment Data in the Philippines is seeking a Team Coach to train new hires and uplift the skills of existing agents through hands-on coaching, refresher sessions, and structured feedback.

You will conduct training for frontline staff, identify knowledge gaps, monitor progress with performance metrics, and deliver practical guidance that improves quality, efficiency, and customer experiences.