Tax Specialist

Manulife; Quezon City; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Manulife is seeking a Tax Operations professional in Metro Manila to handle transactions with varying complexity under the guidance of the Supervisor or Manager. The role emphasizes accuracy, timely processing, and responsive client service.

You will review tax remittances, respond to inquiries, and collaborate across offices to meet service levels while suggesting improvements. A college diploma and strong communication are required, with Excel proficiency preferred.

Qualifications

• College diploma or relevant work experience.
• Ability to work independently with minimal supervision.
• Demonstrate decision-making skills.
• Entrepreneurship, initiative and attention to detail.
• Strong interpersonal and written communication skills.
• Ability to work in a fast-paced environment.
• Respond positively to challenges and opportunities.
• Organizational skills and multitasking with excellent customer service.
• Resilience and adaptability.
• Self-starter with initiative and attention to detail.
• Experience working in a fast-paced environment.
• Consistently responds to challenges and opportunities positively.

Responsibilities

• Review and process received transactions accurately and in a timely manner.
• Respond to general tax inquiries from clients, advisors, and internal stakeholders.
• Process year-end production tax slips timely and accurately.
• Provide excellent service to internal and external clients via emails, phone, or correspondence.
• Meet daily service level agreements and maintain high accuracy.
• Collaborate with teams located in various offices to manage dynamic volumes.
• Demonstrates a positive attitude in finding solutions to problems.
• Suggest process improvements to increase service efficiency.
• Collaborates with other departments within Policy Services.

Skills

Decision making

Independent work

Interpersonal skills

Communication skills

Multitasking

Customer service

Adaptability

Problem solving

Self-starter

Initiative

Education

College diploma

Tools

Excel

Job description

Reporting to the Supervisor or Manager in Tax Operations, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.

Position Responsibilities

• Review and process received transactions accurately and in a timely manner. This includes but not limited to federal/provincial remittances, financial/non-financial policy changes, tax calculations, investigating discrepancies.
• Respond to general tax inquiries from clients, advisors, and internal stakeholders.
• Process year-end production tax slips timely and accurately,
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Required to meet daily service level agreements and high accuracy results.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services

Required Qualifications

• College diploma or relevant work experience
• Ability to work independently, with minimal direct supervision
• Demonstrate decision-making skills
• Entrepreneurship, initiative and attention to detail
• Strong interpersonal skills and verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to respond positively and constructively to challenges and opportunities
• Organizational skills and ability to multitask Excellent customer service skills
• Resilience and sense of adaptation
• Solid problem solving and decision-making skillsSelf-starter with excellent initiative and attention to detail
• Successful experience in working in a fast-paced environment
• Consistently responds to challenges and opportunities in a positive and productive manner

Preferred Qualifications

• Any knowledge of investment products is an asset
• Any knowledge in navigating Mainframe systems is an asset
• Proficient in Excel, with an ability to learn new software/system applications quickly

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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