Manager - Vendor Contract Management

Manulife; Quezon City; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Manulife is seeking a Manager - Vendor Contract Management in the Philippines to oversee end-to-end contract lifecycle activities, vendor governance, and workforce management programs. You will coordinate negotiations, ensure regulatory compliance, and collaborate with cross-functional teams to optimize software contracts and budgets.

Ideal candidates have 6+ years in procurement/contract management, strong negotiation skills, and experience with third-party risk management.

Qualifications

• Bachelor's degree in business or finance with 6+ years of procurement or vendor/contract management experience.
• Deep knowledge of contract management and procurement principles.
• Experience with sourcing and procurement systems and tools.
• Strong negotiation and risk management skills.
• Experience with vendor governance and regulatory compliance.

Responsibilities

• Oversee end-to-end contract lifecycle activities including reviews, renewals, amendments, and terminations.
• Maintain contract intake portals, dashboards, and reporting tools.
• Lead contract governance and stakeholder engagement activities.
• Ensure compliance with organizational policies and standards.
• Coordinate contract negotiations and annual renewal activities.
• Support software asset management, invoicing, and budget tracking.
• Manage vendor performance scorecards and governance reviews.
• Support workforce planning and contingent workforce programs.

Skills

Procurement

Vendor management

Contract management

Negotiation

Stakeholder management

Sourcing systems

Education

Bachelor's degree in business or finance

Tools

Contract management systems

Procurement tools

SharePoint

Job description

The Manager - Vendor Contract Management is responsible for overseeing the end-to-end management of vendor relationships, contract administration, and contingent workforce programs to ensure operational efficiency, compliance, and value delivery across the organization. This role manages the full contract lifecycle, including contract reviews, renewals, amendments, terminations, governance, and stakeholder engagement activities. The position also supports software asset and license management, budget monitoring, invoicing, cost allocation, and contract negotiations.

In addition, the Manager - Vendor Contract Management leads vendor governance initiatives by monitoring vendor performance, facilitating governance reviews, managing scorecards, and ensuring adherence to organisational vendor management standards and programs. The role is accountable for supporting workforce management processes, including contractor onboarding, offboarding, and workforce planning activities.

Responsibilities

Contract Lifecycle Management

• Oversee end-to-end contract lifecycle activities, including contract reviews, renewals, amendments, and terminations.
• Maintain ownership of the contract intake portal, contract dashboards, and related reporting tools.
• Lead contract governance processes and stakeholder engagement activities.
• Ensure contractual compliance with organisational policies and standards.
• Coordinate contract negotiations and annual contract renewal activities.

Software Contract and Asset Management

• Support software vendor management and contract administration.
• Maintain software asset inventories and end-user license records.
• Assist with annual software audits and contract renewals.
• Manage invoice processing, chargebacks, and true‑up activities.
• Monitor monthly cost allocations and budget tracking for software‑related expenditures.

Workforce Management (Third‑Party Resource Management)

• Support workforce planning and contingent workforce strategies.
• Manage vendor relationships related to third‑party resource provisioning.
• Oversee contractor onboarding and offboarding processes.
• Coordinate resource movement activities and workforce transitions.
• Lead and administer workforce‑related programs, including annual furlough initiatives.

Vendor Governance and Performance Management

• Manage vendor performance scorecards and annual vendor reviews.
• Facilitate vendor governance meetings and business reviews.
• Ensure compliance with Third‑Party Risk Management (TPRM) requirements and Global Vendor Management Programs.
• Monitor vendor service delivery and performance against contractual obligations.
• Support SOX, OFAC, and other regulatory, compliance, and audit‑related inquiries.
• Identify opportunities for vendor optimisation, cost savings, and service improvement.

Procurement Advisory and Business Partnership

• Serve as the Subject Matter Expert (SME) for procurement and vendor management activities.
• Act as the primary point of contact and interface between business stakeholders and vendors.
• Provide procurement guidance and support to business leaders and teams.
• Resolve vendor‑related issues and manage stakeholder escalations.
• Deliver insights and recommendations to support workforce and vendor management strategies.

Process Improvement and Operational Excellence

• Drive SharePoint standardisation initiatives and process improvements.
• Develop, maintain, and update procurement process documentation and operating procedures.
• Identify and implement operational efficiencies across procurement, contract management, and vendor governance activities.
• Support continuous improvement initiatives to enhance service delivery and compliance.

Stakeholder Management and Collaboration

Collaborate with cross‑functional teams including:

• Procurement
• Risk Management
• Legal
• Global Finance
• Global Data Governance
• Marketing and CMO Management
• Artificial Intelligence and Analytics teams
• Information Technology and Global Technology functions
• Build and maintain effective relationships with external vendors, partners, service delivery managers, and account managers.
• Facilitate alignment between business requirements, vendor capabilities, and organisational objectives.

Governance, Risk, and Compliance

• Ensure adherence to procurement policies, vendor management frameworks, and regulatory requirements.
• Support risk assessments, vendor due diligence, and compliance reviews.
• Maintain accurate records, documentation, and reporting for audit readiness.
• Promote strong governance practices across contract management, vendor oversight, and workforce management activities.

Qualifications:

• Bachelors Degree Holder (business or finance preferred) 6+ years of progressive business experience in procurement, vendor/contract management roles
• In‑depth knowledge of Contract Management and procurement principles
• Experience working in the relevant spend category, directly and/or in a procurement organisation, with understanding of market trends, insights and technologies for Non‑IT and/or IT categories
• Good negotiations skills – ability to negotiate commercial and contractual terms with the vendors
• Experience with sourcing and procurement systems and tools
• Understanding of standard contractual terms and conditions to mitigate legal and business risk
• Experience in vendor governance and risk management
• Knowledge of relevant legislative and regulatory requirements relating to management of third‑party outsourcing in the jurisdictions in which Manulife operates
• Technical and professional knowledge – demonstrated understanding and application of procurement and vendor management principles and best practices in IT spend category and Non‑IT spend category
• Strategic thinker – thinks conceptually beyond day‑to‑day business realities; creates a clear vision and goals and adopts a long‑term perspective; anticipates emerging issues.
• Global thinker – dedicated to improving the Company’s competitive position on an enterprise and global level; understands and is respectful of what works in different parts of the world and what doesn’t.
• Team builder – builds strategic partnerships with internal clients and vendors; builds buy‑in and engagement with key stakeholders.
• Skilled communicator – communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives; able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.
• Open to work on night shift schedule and hybrid set‑up

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognise and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechan las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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