Tax Compliance Specialist III (Process Expert) – Client Tax Services (CTS)

ING; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ING in Manila is seeking a Tax Compliance Specialist III (Process Expert) to drive data-enabled operations, governance, and process optimization within Client Tax Services. You will help standardize reporting, develop actionable insights, and identify automation opportunities while collaborating with CTS, CDD, and the Delivery Tribe to implement future tools.

This role combines analytical thinking with stakeholder collaboration and a continuous improvement mindset to deliver measurable business

Qualifications

• Experience in process improvement and business transformation initiatives.
• Strong analytical and problem-solving capabilities.
• Ability to translate data into actionable insights.
• Experience developing management reporting and operational metrics.
• Knowledge of workflow governance and process standardization.
• Ability to identify efficiency opportunities, including automation.
• Effective stakeholder management and communication skills.
• Ability to work independently and collaborate across teams.
• Continuous improvement mindset with sustainable results.

Responsibilities

• Drive data-enabled operations and governance across CTS.
• Lead process optimization and business transformation initiatives.
• Shape the future operating model and reporting practices.
• Collaborate with CTS, CDD, and Delivery Tribe to implement tools.
• Identify automation opportunities and drive adoption of new technologies.
• Support sustainable, efficient ways of working and governance.

Skills

Process improvement

Analytical skills

Stakeholder management

Automation initiatives

Workflow governance

Operational excellence

Business transformation

Job description

Tax Compliance Specialist III (Process Expert)

Make an Impact Through Smarter Processes

At ING, we believe people should be free to focus on what matters most. That includes creating efficient, scalable processes that help our teams work smarter and deliver more value. If you're passionate about process improvement, data-driven decision making, and enabling operational excellence, this could be the opportunity for you.

Role Summary

As a Tax Compliance Specialist III (Process Expert), you will be a key driver of data-enabled operations, workflow governance, process optimization, and business transformation within Client Tax Services (CTS).

You will help shape the future of the organization by improving operational workflows, standardizing reporting practices, developing actionable insights, and identifying opportunities for automation. Working closely with CTS, CDD, and the Delivery Tribe, you will support the successful implementation of future tools and technologies while helping teams adopt sustainable and effective ways of working.

This role is ideal for someone who enjoys combining analytical thinking, stakeholder collaboration, and continuous improvement to deliver meaningful business outcomes.

About the Team

The Client Tax Services (CTS) team is focused on delivering efficient, high-quality services while continuously improving the way work is performed. As part of this team, you will collaborate across functions to strengthen governance, enable process excellence, and support strategic transformation initiatives.

You will work alongside stakeholders across CTS, CDD, and the Delivery Tribe to help ensure operational processes remain effective, scalable, and future-ready.

Required Skills

We are looking for someone who can bring a combination of analytical capability, process expertise, and stakeholder management skills, including:

• Experience in process improvement, operational excellence, or business transformation initiatives
• Strong analytical and problem-solving skills
• Ability to translate data into actionable business insights
• Experience developing and maintaining management reporting and operational metrics
• Knowledge of workflow governance and process standardization practices
• Ability to identify efficiency opportunities, including automation initiatives
• Strong stakeholder management and communication skills
• Experience facilitating change and supporting adoption of new tools, processes, or ways of working
• Ability to work independently while effectively collaborating across multiple teams
• Continuous improvement mindset with a focus on delivering sustainable results

What We Offer

At ING, you'll have the opportunity to:

• Contribute to meaningful transformation initiatives that improve business performance
• Work with diverse stakeholders across multiple functions
• Help shape the future operating model and tooling landscape
• Drive innovation through process optimization and automation opportunities
• Grow your expertise in data-driven operations and business improvement
• Be part of an inclusive, collaborative, and forward-thinking environment where your ideas can make a real difference

Don't meet 100% of the qualifications? Don't let that hold you back. Studies show men apply if they meet 60% of the requirements. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.