Tax Compliance Specialist III (Process Expert) – Client Tax Services (CTS)

ING Wholesale Banking; Makati; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

In-house learning & development

Job summary

ING is seeking a Tax Compliance Specialist III (Process Expert) to strengthen data management, workflow governance, and reporting across Client Tax Services. You will drive insights, streamline processes, and support future tooling adoption, collaborating with operations, technology, and transformation teams.

You will help teams make better decisions with reliable performance reporting and scalable ways of working for sustainable growth and operational excellence.

Qualifications

• Bachelor's degree in a related field.
• Experience in banking operations, process management, or transformation.
• Strong analytical skills translating data into insights.
• Experience creating reports, dashboards, KPI/SLA monitoring.
• Knowledge of SharePoint and reporting/visualization tools like Excel/Power BI.
• Experience supporting automation initiatives and UAT.
• Knowledge of process mapping and Lean/Six Sigma is a plus.
• Strong stakeholder management and communication skills.

Skills

Process excellence

Data analytics

Stakeholder collaboration

Reporting & dashboards

Workflow governance

Continuous improvement

Education

Bachelor's degree in Business/Finance/Economics/Engineering/Data Analytics

Tools

SharePoint

Excel

Power BI

Job description

Help Transform the Future of Client Tax Operations

Great processes create great outcomes. At ING, we're looking for a Tax Compliance Specialist III (Process Expert) to help drive smarter, more efficient, and data-driven operations within Client Tax Services (CTS).

If you're passionate about process improvement, analytics, reporting, automation, and transforming complex operational challenges into scalable solutions, this role offers the opportunity to make a lasting impact while collaborating with stakeholders across operations, technology, and transformation teams.

Role Summary

As a Tax Compliance Specialist III (Process Expert), you will play a key role in strengthening data management, workflow governance, reporting, and continuous improvement across CTS.

You will help teams make better decisions through meaningful insights, streamlined processes, and reliable performance reporting. Working closely with business, operational, and transformation stakeholders, you will identify opportunities to improve efficiency, support the adoption of future tooling, and help create scalable ways of working that enable sustainable growth and operational excellence.

About The Team

Client Tax Services (CTS) is a highly specialized function responsible for supporting ING’s global client tax obligations, including tax form validation, FATCA and CRS classification, and tax documentation services.

The team collaborates closely with Wholesale Banking, Retail Banking, KYC, Compliance, and other business partners to maintain regulatory compliance, strengthen data quality, and continuously improve client servicing. By joining CTS, you'll become part of a collaborative team that values innovation, learning, and continuous improvement.

Required Skills

We're looking for professionals who enjoy combining analytical thinking, process excellence, and stakeholder collaboration.

You May Be a Strong Fit If You Have

• A bachelor's degree in Business, Finance, Economics, Engineering, Information Systems, Data Analytics, or a related field.
• Experience in banking operations, process management, business improvement, reporting, transformation, or related disciplines.
• Strong analytical skills with the ability to convert complex data into actionable insights and recommendations.
• Experience developing reports, dashboards, and KPI or SLA performance monitoring solutions.
• Knowledge of workflow management tools such as SharePoint and experience working with reporting and visualization tools such as Excel or Power BI.
• Experience supporting automation initiatives, user acceptance testing, implementation activities, and process enhancement projects.
• Knowledge of process mapping, root-cause analysis, structured problem solving, and continuous improvement methodologies.
• Strong stakeholder management, communication, and facilitation skills.
• Lean Six Sigma certification or practical experience applying Lean or Six Sigma methodologies is an advantage.
• A proactive mindset with a passion for improving processes, simplifying workflows, and delivering measurable business value.

What We Offer

At ING, You'll Have The Opportunity To

• Drive process improvement initiatives that create meaningful operational impact.
• Build and enhance reporting, dashboards, and performance insights that support decision-making.
• Collaborate with global stakeholders across operations, compliance, change, and technology teams.
• Contribute to automation, workflow modernization, and future tooling initiatives.
• Develop expertise in transformation, change management, and continuous improvement.Work in an environment that encourages innovation, ownership, learning, and professional growth.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.

We look forward to learning how your experience can help shape the future of Client Tax Services at ING.